Looking for a job

Raunak Maheswari

@raunak_m

Expertise in customer support, conflict resolution, product training and hospitality management.

I've a hospitality management background with over 5+ years experience and a dream to travel the world and to settle in the Himalayas. Focused and organized team player, skilled in account management, SaaS support and organizational skills in a flexible working environment. Seeking a challenging role where I can utilize my skills and experience to exceed client expectations, drive business growth and retention.

Experience

Work history, roles, and key accomplishments

Relationship Manager

Pine Labs Private Limited

Mar 2022 - Sep 2022 (6 months)

As a part of the product launch team, I played an integral role in the citywide launch of FAVE India Smart Payment App. Built and maintained strong relationships with key clients, resulting in increased customer satisfaction and retention rates. Developed and implemented strategies to maximize product adoption.

Account Management Client Relationship Management SaaS Support Customer Success Business Strategy

Relationship Manager

Nearbuy.com

Nov 2019 - Jan 2021 (1 year 2 months)

Oversaw a portfolio of 150+ partner merchant accounts across multiple business categories. Developed and implemented strategies to minimize service denial and pilferage. Mentored and coached junior relationship managers and provided leadership and guidance to the team.

Account Management Client Relationship Management Platform As A Service (PaaS)Team Management Quality Control

Business Development Executive

Nearbuy.com

Apr 2018 - Oct 2019 (1 year 6 months)

Conducted physical/virtual on-boarding and merchant training of multiple chain and standalone brands. Analyzed market trends and customer feedback to identify opportunities for product and service improvements. Was responsible for reactivation of dormant accounts.

Customer Onboarding Product Training Retention Management Brand Marketing Merchandising Analysis

Sales Training Executive

Times Internet

Nov 2016 - Mar 2018 (1 year 4 months)

Oversaw a portfolio of 60+ partner F&B brands. Delivered effective training programs for F&B professionals, resulting in improved sales performance and increased revenue. Provided ongoing support and guidance to hospitality professionals.

Customer Support Conflict Resolution User Onboarding SaaS Support Sales Development