Ratul Chakraborty

I am an experienced Customer Support Specialist with over 5 years in the Relationship Building industry. My dedication to assisting users globally through various CRM systems has allowed me to excel in written communication and build strong relationships with customers. I have a proven history of transforming challenging customer interactions into positive outcomes, and I am always seeking new opportunities to advance my career while enhancing my skill set.

Currently, I work at Simple AM APPS PVT LTD in Limassol, Cyprus, where I monitor incoming messages via live chat and email, process billing, and manage product review requests. My efforts have significantly enhanced user experience, and I received a performance bonus for 7 out of 14 months of employment. I was also promoted to the Review Squad, where I successfully improved our TrustPilot review rating from 4.1 to 4.2 within two weeks.

Previously, I served as a Community Manager at Fractal ID in Berlin, Germany, where I supported users across multiple channels and managed social media communications. My experience in identity verification and compliance has equipped me with the skills to handle KYC and AML checks effectively. I am passionate about using my expertise to create positive customer experiences and contribute to team success.