Anjan Mondal
@anjanmondal
Community operations professional delivering calm, compliant customer support and effective issue resolution.
IndiaWhat I'm looking for
I’m a customer-focused operations professional with 3+ years of experience in handling user support, issue resolution, onboarding, and cross-team coordination. I manage high-volume interactions across chat, email, and voice channels, resolving escalations through structured workflows while staying compliant.
In my roles as a Community Operator and Operations Specialist, I collaborated with internal product and operations teams to fix technical and account-related issues. I also maintained operational records and reporting, supported moderation and compliance efforts, and handled sensitive cases professionally.
Experience
Work history, roles, and key accomplishments
Community Operator
KGeN
Sep 2023 - Mar 2026 (2 years 6 months)
Managed day-to-day customer support across chat, email, and voice, handling user escalations and issue-resolution workflows. Coordinated with internal teams to resolve technical and account-related problems and maintained operational records and reporting.
Operations Specialist
IndiGG
Aug 2022 - Aug 2023 (1 year)
Handled user inquiries across multiple channels and supported onboarding for new users. Resolved support tickets and escalations, assisted moderation and compliance efforts, and collaborated with product and operations teams.
Education
Degrees, certifications, and relevant coursework
The National Institute of Open Schooling (NIOS)
Higher Secondary (Class XII), Higher Secondary
Completed Higher Secondary (Class XII) through The National Institute of Open Schooling (NIOS).
George Telegraph Training Institute
Civil Draughtsmanship with CAD, Civil Draughtsmanship (CAD)
Completed Civil Draughtsmanship with CAD training at George Telegraph Training Institute.
Bally Shiksha Niketan for Boys
Madhyamik (Class X), Madhyamik
Completed Madhyamik (Class X) at Bally Shiksha Niketan for Boys under WBBSE.
Availability
Location
IndiaAuthorized to work in
Job categories
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