Open to opportunities

Pranav Shaema

@pranavshaema

Message

I resolve member inquiries and coordinate productive online communities across chat platforms.

India

Message

What I'm looking for

I'm looking for a full-time or part-time remote or on-site customer support or community role where I can resolve member inquiries, communicate clearly, and learn new tools and processes.

I've supported online communities across Discord, Telegram, and X, responding to 50+ member inquiries daily with clear, patient communication.

I resolve member concerns and conflicts quickly, achieving a 90%+ first-contact resolution rate while maintaining accurate, consistent responses. I also coordinate discussions and community activities to keep conversations productive and on-topic.

I'm a quick, independent learner who has taught myself Discord bots, Telegram workflows, and Google Sheets tracking. I'm available for full-time or part-time remote or on-site opportunities alongside my studies.

Experience

Work history, roles, and key accomplishments

Current

Web3 Community Lead

Current

Freelance

Dec 2023 - Present (2 years 8 months)

Scaled and moderated high-vibe communities across Discord, Telegram, and X with zero tolerance for spam/scams. Leveraged AI tools and auto-responders to speed up support resolution times and daily workflow.

Discord Telegram Zealy Galxe Guild.Xyz Dune AI Tools Community Management Customer Support Web3 Operations

Current

Community Coordinator & Support Specialist

Current

Online Communities (Discord, Telegram, X)

Jan 2023 - Present (3 years 7 months)

Responded to 50+ member inquiries daily across multiple chat platforms, maintaining response accuracy and consistency. Provided clear, patient, and helpful answers to frequently asked questions, demonstrating deep product/community knowledge and empathy.