Open to opportunities

Ratchawat Kraisorn

@ratchawatkraisorn

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Operations leader specializing in call center and trust & safety.

Thailand

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What I'm looking for

I am seeking a senior operations role where I can lead and develop teams, improve processes through data-driven methods, uphold quality and compliance, and collaborate cross-functionally to deliver measurable performance improvements.

I am an operations and people management professional with over 10 years' experience leading teams across call center, social media, and trust & safety environments. I focus on driving performance excellence through data-driven decision making, quality assurance, and process optimization.

Throughout my career I have mentored team leaders, implemented best practices, and led quality and policy-alignment initiatives at multinational companies. I have a strong track record delivering business reviews, performance reporting, and cross-functional collaboration to resolve issues early and maintain service levels.

I bring demonstrated success in ramping new hires, managing multilingual teams, and improving operational workflows while ensuring compliance with brand and regulatory guidelines. I seek roles where I can continue to improve team productivity, strengthen quality controls, and contribute to strategic operations improvements.

Experience

Work history, roles, and key accomplishments

Current

Project Associate

Current

Cheil

Jan 2024 - Present (1 year 11 months)

Manage project execution and quality assurance for website content and promotions, resolving issues early and ensuring deliverables meet brand guidelines and timelines.

Project Coordination & QA Content Management Brand Guidelines Cross Functional Collaboration

Team Leader

Accenture

Jan 2022 - Dec 2023 (1 year 11 months)

Led and mentored team leaders to improve performance, delivered business reviews to key clients, and implemented operational best practices to drive excellence.

Team Leadership Coaching Operational Excellence Performance Management Stakeholder Management Process Improvement

Trust & Safety Ops

ByteDance

Jan 2019 - Dec 2022 (3 years 11 months)

Performed quality audits and error analysis, collaborated on policy training, supported new-hire ramp-up, and mitigated risks from policy updates to maintain platform safety.

Trust & Safety Quality Assurance Training Risk Mitigation Audit Onboarding

Team Manager

Teleperformance

Jan 2018 - Dec 2019 (1 year 11 months)

Developed team strategies, ran regular meetings to share best practices, and produced performance reports to align operations with company objectives.

Team Management performance reporting Strategy Development Coaching Customer Service

Assistant Manager

Concentrix

Jan 2017 - Dec 2018 (1 year 11 months)

Monitored operations data to meet productivity targets, implemented staffing and workflow improvements, and collaborated with HR on training programs and budget compliance.

Operations Management Workforce Planning Data Analysis Training Development Budget Management Compliance Productivity Improvement

Team Manager

VPO

Jan 2017 - Dec 2017 (11 months)

Led a multilingual customer service team for online gaming, managed escalations, collaborated with risk and payments teams, and launched customer experience initiatives to improve CSAT and SLA adherence.

Customer Service Escalation Management Regulatory Compliance Coaching Fraud Risk Collaboration Reporting