first ! User

I am a results-oriented Quality Analyst with over one year of Trust & Safety experience focused on designing and optimizing high-volume content moderation workflows for global markets. I led continuous improvement initiatives that drove a verified 1% weekly accuracy increase across a large moderation team.

At Gear Inc I served as the primary SME for content policy, managed and mentored 70+ moderators, performed large-scale data exports and root cause analysis, and translated complex moderation observations into actionable quality reports for clients. I also participated in policy alignment meetings and helped develop technical policy language to ensure local standards met global requirements.

I build scalable training and support systems, run regular coaching sessions and floor shadowing to reduce knowledge-gap errors, and collaborate cross-functionally to enforce standards and improve overall user trust. I bring strong skills in policy, data analytics, SOP development, and performance monitoring to drive measurable quality outcomes.