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Natnaree Buakhom

@natnareebuakhom

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Community Operations Specialist skilled in quality assurance, moderation, and process improvement.

Thailand

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What I'm looking for

I seek a role focused on community safety, quality assurance, and process improvement within collaborative teams that value data-driven decisions and professional growth.

I am a Community Operations Specialist with hands-on experience in quality assurance, content moderation, and training & quality analysis across global service providers. I consistently apply root cause analysis and data-driven insights using Google Sheets and Excel to improve performance and ensure platform compliance.

I have led calibration sessions, conducted daily audits for voice and non-voice channels, and produced research-based content while collaborating across functions to implement process improvements. I deliver clear feedback, prepare structured reports, and escalate sensitive cases appropriately to maintain community safety and service quality.

Experience

Work history, roles, and key accomplishments

Current

Community Operations Specialist

Current

TDCX

Jul 2025 - Present (8 months)

Monitor and enforce platform policies to ensure community safety and compliance, review user-reported cases accurately, and identify trends to support process improvements.

Content Moderation Quality Assurance Policy Enforcement Root Cause Analysis Process Improvement Google Sheets Excel Data Analysis

Quality Assurance Specialist

Monee

May 2025 - Jun 2025 (1 month)

Conducted quality evaluations for voice and non-voice interactions, prepared reports, and provided structured performance feedback to improve agent performance.

Quality Assurance Non Voice QA Report Writing Google Sheets Excel

Quality Assurance Specialist

Teleperformance Thailand

Oct 2024 - Apr 2025 (6 months)

Performed daily audits for voice and non-voice channels, led calibration sessions, and conducted 5 Whys root cause analysis to identify and close performance gaps.

Quality Assurance Auditing Root Cause Analysis Calibration Performance Analysis Excel Google Sheets Coaching

Content Moderator

Teleperformance Thailand

Jun 2024 - Sep 2024 (3 months)

Reviewed user-generated content to ensure policy compliance and escalated sensitive or complex cases according to protocol to maintain platform safety.

Content Moderation Policy Enforcement Quality Assurance Attention To Detail Google Sheets Data Analysis

Content Creator

Flock Learning

Apr 2023 - Apr 2024 (1 year)

Produced research-based articles and interviewed subject experts, and edited and proofread content to ensure clarity, accuracy, and instructional quality.

Content Creation Research Interviewing Editing Proofreading Fact Checking Writing Communication

Proofreader Intern

Cloud & Ground Co., Ltd.

Jun 2022 - Aug 2022 (2 months)

Assisted the editorial team by reviewing and proofreading manuscripts and online articles, conducting fact-checking, and collaborating with authors on revisions.