Mohammed Rasul Ali

Supported onboarding of travellers by collecting documents, maintaining organized client files, updating reservation systems, and coordinating with hotels and tour operators to ensure accurate bookings.

Delivered customer retention and policy renewals via high-volume inbound/outbound calls, consistently exceeding sales and retention targets while maintaining accurate CRM records and compliance.

Achieved debt recovery and customer satisfaction targets through phone, email, and written correspondence, prioritising vulnerable customers and maintaining audit‑ready case notes in Salesforce.

Managed business accounts and billing issues, acted as finance focal to support cross-team operations, and maintained CRM-driven records to improve tracking of customer engagement.

Processed monthly statements, reconciled accounts, and managed invoicing and bank deposits to reduce payment discrepancies and improve cash flow.

Handled phone and email enquiries for vehicle bookings, account queries, and complaints, maintaining compliance with operational guidelines and fostering repeat business through prompt issue resolution.

Completed AAT NVQ Level 2 and Level 3 qualifications in accounting, covering practical accounting skills and financial administration.

Grade: BBBBBBCC

Completed GCSEs with grades BBBBBBCC, including English Language (B) and Maths (B).