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Rashi ThaparRT
Open to opportunities

Rashi Thapar

@rashithapar

Customer success and operations specialist improving client retention, onboarding, and issue resolution.

United States
Message

What I'm looking for

I’m looking for a remote, part-time customer success or client support role where I can run onboarding, improve retention, and resolve complex issues with calm, organized follow-through.

I handle client relations through onboarding, retention, escalation resolution, and high-value account management, especially in fast-paced hospitality, events, and consulting environments.

Through my work as a Business Development Consultant at Ruhaani.co, I advise C-suite leaders on business structure and outreach strategy, and I build pitch materials and internal operational templates.

As an event coordinator with Classic Catering People in Maryland, I managed vendor logistics, drafted contracts and timelines, and created client-ready materials like mood boards and brand-aligned print and social graphics.

I’ve also led teams and improved operations at Main Event Entertainment and Yard House, including training programs and process frameworks that supported profitability, efficiency, and staff retention.

Experience

Work history, roles, and key accomplishments

DC
Current

Founder & Business Development Consultant

Dreamscape Event Sales Consulting

Jan 2025 - Present (1 year 8 months)

Founded boutique event sales consultancy advising restaurants and hospitality venues on revenue optimization and group sales infrastructure.

RC
Current

Business Development Consultant

Ruhaani.co Event Company

Jan 2021 - Present (5 years 8 months)

Advised C-suite executives on business structure, sales methodology, and outreach strategy to improve market positioning.

YH

Team Trainer

Yard House

Nov 2020 - Feb 2023 (2 years 3 months)

Designed and delivered comprehensive training programs that showed a 20% increase in staff retention rates.

ME

Sales Manager

Main Event Entertainment

Apr 2018 - Dec 2019 (1 year 8 months)

Directed a team of 34 professionals managing up to 6 corporate and 40 small-scale events weekly.

Education

Degrees, certifications, and relevant coursework

Rashi hasn't added their education

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Tech stack

Software and tools used professionally

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