Rashi Thapar
@rashithapar
Customer success and operations specialist improving client retention, onboarding, and issue resolution.
What I'm looking for
I handle client relations through onboarding, retention, escalation resolution, and high-value account management, especially in fast-paced hospitality, events, and consulting environments.
Through my work as a Business Development Consultant at Ruhaani.co, I advise C-suite leaders on business structure and outreach strategy, and I build pitch materials and internal operational templates.
As an event coordinator with Classic Catering People in Maryland, I managed vendor logistics, drafted contracts and timelines, and created client-ready materials like mood boards and brand-aligned print and social graphics.
I’ve also led teams and improved operations at Main Event Entertainment and Yard House, including training programs and process frameworks that supported profitability, efficiency, and staff retention.
Experience
Work history, roles, and key accomplishments
Founder & Business Development Consultant
Dreamscape Event Sales Consulting
Jan 2025 - Present (1 year 8 months)
Founded boutique event sales consultancy advising restaurants and hospitality venues on revenue optimization and group sales infrastructure.
Business Development Consultant
Ruhaani.co Event Company
Jan 2021 - Present (5 years 8 months)
Advised C-suite executives on business structure, sales methodology, and outreach strategy to improve market positioning.
Event Coordinator
Classic Catering People
Mar 2025 - Oct 2025 (7 months)
Coordinated logistical aspects of social, corporate, and wedding events including vendor management, décor, and setup.
Event Sales Representative
Bowlero Corporation
Jan 2023 - Apr 2024 (1 year 3 months)
Articulated features and benefits of 5+ entertainment centers, increasing monthly event bookings by 10%+ through consultative sales.
Team Trainer
Yard House
Nov 2020 - Feb 2023 (2 years 3 months)
Designed and delivered comprehensive training programs that showed a 20% increase in staff retention rates.
Sales Manager
Main Event Entertainment
Apr 2018 - Dec 2019 (1 year 8 months)
Directed a team of 34 professionals managing up to 6 corporate and 40 small-scale events weekly.
Education
Degrees, certifications, and relevant coursework
Rashi hasn't added their education
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Tech stack
Software and tools used professionally
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