Rasheed Bryan
@rasheedbryan
Dedicated customer service representative with strong communication skills.
What I'm looking for
Hello, my name is Rasheed Bryan, and I am a dedicated customer service representative with a passion for helping others. With experience in various customer-facing roles, I have honed my communication skills and developed a strong ability to connect with clients. My journey began at RCC BPO, where I worked as a Customer Sales Representative, assisting multiple US companies like AT&T and Spectrum in selling digital services.
Throughout my career, I have consistently demonstrated my commitment to providing exceptional service. My roles at Transparent BPO and Ready Call Center allowed me to further refine my skills as a Customer Care Representative, where I was the first point of contact for clients. Most recently, I have taken on a multifaceted role at Clauson Law Firm, where I serve as a Technical Support, Receptionist, and Virtual Assistant. I am currently expanding my expertise in customer service at Ethos, where I continue to thrive in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Customer Service
Ethos
Jun 2024 - Present (1 year 1 month)
Currently engaged in customer service, assisting clients and ensuring satisfaction.
Technical Support/Receptionist/Virtual Assistant
Clauson Law Firm
Feb 2021 - Jun 2024 (3 years 4 months)
Provided technical support and administrative assistance, managing communications and client inquiries.
Customer Sales Representative
RCC BPO
Jan 2019 - Jan 2020 (1 year)
Worked as a customer sales representative for multiple US companies, including AT&T and Spectrum, focusing on selling digital services.
Customer Care Representative
Transparent BPO
Jan 2018 - Jan 2019 (11 months)
Served as the first contact for customers of Shutterfly, providing assistance and resolving inquiries.
Customer Care Representative
Ready Call Center
Jan 2017 - Jan 2018 (1 year)
Acted as the first contact for Tracfone customers, addressing their needs and providing support.
Education
Degrees, certifications, and relevant coursework
Wesley College
Secondary School Diploma, General Education
2012 - 2016
Grade: GPA 3.0
Activities and societies: Involved in school activities.
At the secondary school level I was very involved in school activities and I kept a GPA of 3.0 and above.
St Agnes Anglican School
Primary School Diploma, General Education
2004 - 2012
Activities and societies: Involved in sports and extracurricular activities.
At the Primary school level I was very involved in sports and extracurricular activities and I was the Salutatorian of my graduating class.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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