Ummee Zinat Refaiat

I’m a customer-focused professional with 3+ years of experience across client communication, business operations, and issue resolution. I manage 40–60+ daily client requests, keeping service delivery on time while maintaining high-quality responses.

In remote roles, I coordinate end-to-end workflow support across teams to ensure smooth resolution for US-based clients. I also support reporting and analytics for service delivery and decision-making, building dashboards and reports to monitor client performance and operational metrics.

I bring strong data and operations skills together—using SQL, Tableau/Power BI, and Excel to create dashboards and automate workflows, including reducing manual effort by 40%. I’m at my best in fast-paced environments where clear communication, problem-solving, and continuous improvement matter.