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Rashawn Baaith

@rashawnbaaith

Healthcare operations manager at Lakewood Medical who improved revenue cycle performance and patient throughput.

At Lakewood Medical, I directed IT and operational initiatives across a multi-site healthcare organization, including system integrations, clinical platforms, and administrative technologies.

I implemented KPI tracking systems that improved revenue cycle performance and patient throughput. I also maintained HIPAA compliance through governance oversight, staff training, and readiness programs.

At Apple, I delivered Tier 1–Tier 2 enterprise technical support across macOS, iOS, networking, and managed device environments, and handled service tickets, remote diagnostics, and incident resolution.

At Macrobatix, I managed retail technology operations and improved workflows to increase service delivery speed and operational efficiency. I also led staff and customer development programs focused on technical systems and troubleshooting.

Experience

Work history, roles, and key accomplishments

Operations Manager

Lakewood Medical

Jan 2018 - Jan 2026 (8 years)

Directed IT and operational initiatives across a multi-site healthcare organization, overseeing system integrations and administrative technologies. Implemented KPI tracking systems improving revenue cycle performance and patient throughput.

Healthcare Operations Management Clinical Workflow Optimization Revenue Cycle Management HIPAA compliance KPI Analysis Project Management Vendor Management Budget Management Incident Management Risk Assessment

Apple Certified Technician / IT Support Specialist

Apple

Jan 2013 - Jan 2018 (5 years)

Delivered Tier 1–Tier 2 enterprise-level technical support across macOS, iOS, networking, and managed device environments. Managed service tickets, remote diagnostics, and incident resolution within SLA parameters.

Technical Support MacOS iOS Networking Endpoint management Service Tickets Remote Diagnostics Incident resolution Device Provisioning Data Migration Troubleshooting

Store Manager

Macrobatix

Jan 2011 - Jan 2013 (2 years)

Managed retail technology operations including sales performance, IT solution alignment, and customer lifecycle engagement. Implemented workflow improvements increasing service delivery speed and operational efficiency.

Retail Operations Sales Performance IT Solutions Inventory Forecasting Vendor Compliance Workflow Improvement Staff Development Customer Support