Ahmed Shafik
@ahmedshafik
I’m a senior technical support representative who solves software issues fast.
EgyptWhat I'm looking for
I’ve spent more than 10 years delivering successful customer service and technical support, focused on logging customer queries, troubleshooting issues, and diagnosing software faults. I quickly and effectively solve customer challenges while maintaining strong support and problem-solving discipline.
In my previous role, I answered Microsoft activation center customer requests to help them activate Microsoft products in the first place, and I’ve worked as a Microsoft Senior Agent for 2 years.
I also bring a proactive mindset from planning and implementing customer service procedures, plus experience in sales support. Earlier in my career, I worked as an executive travel skills tour leader—reserving travel arrangements and accompanying tourism groups—so I’m comfortable leading in fast-paced, customer-facing environments.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Foundever
Jan 2010 - Present (16 years 3 months)
Handled customer query logging, troubleshot software issues, and diagnosed/resolved faults to deliver fast technical support for customers at Foundever.
Customer Service Representative
Xceed Staff
Jan 2005 - Jan 2010 (5 years)
Answered Microsoft activation call-center inquiries, helped customers activate Microsoft products correctly, and prevented activation-related problems; promoted to Microsoft Senior Agent for two years.
Education
Degrees, certifications, and relevant coursework
Executive Travel Skills
Tour Leader (Tourism) Training, Tourism
2003 - 2005
Completed training as a Tour Leader in Tourism, responsible for reserving flights and hotels and accompanying tourism groups during tours in Egypt.
Faculty of Languages (ALALSUN)
Bachelor of Arts, Languages
1999 - 2003
Grade: General estimate: good
Earned a B.A. in the Faculty of Languages (ALALSUN) in 2003, with Italian as the first language and German as the second.
ICDL
ICDL Certification, Microsoft Office
Completed ICDL training covering Microsoft Word, Excel, and PowerPoint.
Soft Skills Course
Soft Skills Course, Soft Skills
Completed a soft skills course to support professional development.
Availability
Location
EgyptAuthorized to work in
Job categories
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