Rashad Redding

Performed physical tasks such as loading, unloading, lifting, carrying, and assembling materials or products. Worked various short-term or on-demand jobs across industries, adjusting quickly to different environments and expectations.

Initiated outbound calls to connect with eligible members, scheduling a high volume of specialized healthcare appointments while adhering to a strict 7-10 minute average handle time. Fostered trust and member engagement through empathetic communication and active listening.

Results-driven sales professional in the auto insurance industry, consistently ranked top of class with a 35–50% close rate and 90–100% SLA attainment. Skilled in guiding customers from initial contact to policy close while identifying cross-sell opportunities.

Provided timely and effective resolution for a wide range of IT issues, maintaining an average call time of 9 minutes. Earned a 96% merit rating on call reviews through consistent adherence to SLA metrics and high-quality service delivery.

Delivered high-level customer support for Bank of America accounts, resolving inquiries and ensuring a seamless banking experience. Maintained performance metrics exceeding 80%, demonstrating strong problem-solving and interpersonal skills.

Prepared signature menu items and maintained strict adherence to food safety standards. Conducted deep cleaning of kitchen equipment, ensuring operational efficiency and sanitation compliance in a fast-paced environment.

Designed an alternate app architecture using microservices, automating environment configuration and setup within containers. Led a microservices containerization project with Docker, Linux, Ubuntu, and Bash, creating a testing environment in under 10 minutes and automating a robust testing pipeline with Team City.

Managed customer orders and resolved service issues while preparing and cooking meals. Maintained a clean and organized work area, delivering exceptional customer service in a high-volume setting.

Simplified VMware VM deployment via a user-friendly web interface, automating the entire process using VMware vCenter API, JavaScript, and Ansible.

Pursued a Bachelor's Degree in Information Systems at Neumont University in Salt Lake City, UT.