Rashadat Anowar Chowdhury

Lead a team of six Contract Operations Analysts supporting GTM operations across APJ, EMEA, and USA time zones. Own GTM-side analysis and governance of monthly churn and booking values, partnering with Finance for executive and Board reporting.

Led Contract Operations across contract validation, digitization, renewal operations, opportunity auditing, team enablement, and revenue data governance. Improved contract and commercial data accuracy from approximately 65% to 95% and reduced provisioning turnaround time from 6 working days to 2 days.

Built the contract digitization process from the ground up, including workflows, templates, SOPs, structured data standards, and validation controls. Automated contract data capture and consolidated commercial contract information into a centralized repository using Power Query.

Led requirements analysis and prepared RFP, RFQ, EOI, and tender responses for banks, NGOs, government organizations, and corporate clients. Developed Software Requirement Specifications, inception reports, business process documentation, and functional requirements.

Developed user manuals, system documentation, process guides, and technical materials for software products and implementation projects. Converted product and implementation knowledge into clear guidance for end users, internal teams, and client stakeholders.

Held a documentation and compliance role, managing documentation processes and ensuring compliance with company standards.

Provided customer service support, handling customer inquiries and ensuring satisfaction.

Pursued an MBA in Finance, focusing on financial management and strategic decision-making.

Completed a Bachelor's degree in Economics, gaining a strong foundation in economic theory and analysis.