Open to opportunities

Raquel Jacob

@raqueljacob

Message

Experienced travel consultant skilled in GDS bookings and customer-focused solutions.

Philippines

Message

What I'm looking for

I seek remote or hybrid travel roles where I can manage end-to-end bookings, build supplier partnerships, and deliver exceptional customer service while growing into broader operations or training responsibilities.

I am an experienced travel consultant with a strong history in leisure, corporate and specialized travel services, including international pet relocation. I consistently deliver end-to-end travel logistics, excellent customer support and strong supplier relationships using Sabre Red, Amadeus, Galileo and common online booking tools.

I have driven business development and operational improvements across remote roles for agencies in Singapore and Australia, created training materials, updated product packages, and handled premium customer needs across multiple channels. I adapt quickly, learn new systems fast, and take pride in clear communication and reliable, detail-oriented service.

Experience

Work history, roles, and key accomplishments

Current

International Pet Travel Consultant

Current

PetFlyers Pty Ltd

Mar 2025 - Present (11 months)

Coordinate end-to-end international pet travel logistics, ensuring compliance with destination-specific regulations and liaising with airlines, customs, vets and quarantine authorities to secure safe relocations.

Pet Relocation Regulatory Compliance Documentation Management Customer Support Logistics Coordination Quarantine

Travel Consultant / Business Development

Fayyaz Travels

Jul 2023 - Jan 2025 (1 year 6 months)

Managed end-to-end travel bookings and client needs while sourcing and engaging suppliers to build long-term partnerships and contributing content for training materials and website travel packages.

Supplier Sourcing Package Management Customer Service And Training Materials Business Development

Associate 3

CozySuites

Jan 2023 - Jul 2023 (6 months)

Handled guest communications across messaging, phone and email, coordinated with booking platform reps, screened guests and managed damage claims and issue tracking via Asana.

Guest Relations Claims Management Asana Messaging Screening Customer Support

Travel Consultant

CWT Travel Services

Jan 2018 - Jan 2021 (3 years)

Provided corporate travel support including domestic and international bookings, delivered recommendations to improve traveler experience, and resolved customer issues via phone and email.

Corporate Travel Customer Support Travel Policy Communication

Travel Consultant

American Express

Mar 2015 - Sep 2016 (1 year 6 months)

Served premium customers by researching and recommending tailored luxury travel and lifestyle experiences, maximizing sales through upgrades and bespoke bookings.

Luxury Travel Customer Relations Upselling itinerary planning

Ticketing Officer

B-Ads Travel & Tours

Oct 2013 - Dec 2014 (1 year 2 months)

Managed customer travel inquiries, booked flights and accommodation, explained payment breakdowns and fare rules, and issued pre-departure alerts to customers.

Ticketing Fare Rules Payment Processing

Customer Service Executive

People Support Philippines

Jun 2008 - Jun 2011 (3 years)

Handled itinerary changes and reservations using GDS (Sabre, Apollo, Worldspan) and online tools, upsold packages and ensured customers understood fare rules and restrictions.

Sabre Apollo Worldspan Upselling Customer Service