Open to opportunities

raquel gonzalez

@raquelgonzalez

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Compassionate healthcare professional dedicated to helping others.

United States

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What I'm looking for

I am looking for a role in a supportive healthcare environment where I can enhance my skills and continue to help others.

I am a dedicated healthcare professional with extensive experience in patient care and administrative support. My journey began as an Office Assistant at Habit OPCO, where I honed my skills in patient check-ins, billing, and appointment scheduling. This role ignited my passion for helping others, leading me to further my expertise in customer service and healthcare administration.

Currently, I serve as a Receptionist at Beverly Hospital, where I manage patient interactions, schedule appointments, and ensure smooth operations within the healthcare setting. My commitment to providing exceptional service is evident in my ability to maintain a calm demeanor in fast-paced environments, ensuring that every patient feels valued and cared for. I am also skilled in phlebotomy, having completed an externship where I successfully performed numerous blood draws.

With certifications in CPR and First Aid, along with proficiency in Microsoft Office, I am well-equipped to contribute positively to any healthcare facility. I am eager to continue growing my skills while making a meaningful impact in the lives of patients.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

OnBrand24

Feb 2021 - Present (4 years 5 months)

Provided comprehensive customer support, addressing inquiries and resolving issues for various projects. Processed refunds, managed orders, and handled account cancellations efficiently.

Customer Service Order Management Account Management Scheduling

Current

Receptionist

Current

Beverly Hospital, a member of Lahey Health

Jun 2022 - Present (3 years 1 month)

Managed patient scheduling, including appointments and referrals, ensuring efficient clinic operations. Handled patient registration, insurance verification, and maintained accurate patient records within Epic.

Epic Patient Registration Insurance Verification Scheduling Document Management Customer Service Scanning Referrals Ultrasound Forms

Daycare Provider

Little Lamb Family Daycare

Dec 2019 - Mar 2020 (3 months)

Provided nurturing care and supervision for toddlers, assisting with personal hygiene and serving meals. Implemented educational activities to teach colors, numbers, shapes, and letters.

Early Childhood Education Emotional Support

Automotive Technician

Valvoline Instant Oil Change

Mar 2014 - Aug 2014 (5 months)

Performed routine automotive maintenance, including oil changes, fluid checks, and filter replacements. Conducted inspections of light bulbs, wiper blades, and tire pressure.

Oil Changes Oil Filter Replacement Vehicle Inspection Tire Pressure Checks

Office Assistant

Habit OPCO

Aug 2015 - Oct 2019 (4 years 2 months)

Managed patient check-ins, handled phone communications, and processed billing and insurance information. Maintained organized office records and assisted with new patient enrollments and drug testing procedures.

Patient Check In Billing Insurance Scheduling Drug Testing

Phlebotomy Externship

Lahey Outpatient Center

Jan 2014 - Dec 2014 (11 months)

Successfully completed 277 blood draws on diverse patient populations, utilizing various venipuncture techniques. Maintained specimen integrity through proper labeling and ensured patient rooms were stocked and organized.

Phlebotomy Blood Draws Specimen Labeling Patient Care Customer Service Stock Management Venipuncture Young Adult Care

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma or GED, General Studies

Completed high school education, acquiring foundational knowledge and skills across various subjects. Prepared for further education or entry-level employment.