Open to opportunities

Tiffany Ayers

@tiffanyayers

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Experienced healthcare professional with knowledge in multiple industries.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my healthcare expertise while contributing to patient care and operational excellence.

I am an experienced healthcare professional with a strong background in phlebotomy and patient outreach. Currently, I work at Labcorp, where I uphold exceptionally high standards in patient care and safety. My role involves obtaining blood samples through venipuncture and capillary puncture, while strictly adhering to infection control protocols and OSHA safety standards. I pride myself on my results-oriented approach and effective communication skills, which enable me to collaborate efficiently with my team to prioritize patient needs.

Previously, I served as a Patient Outreach Specialist at Wellstar for eight years, where I honed my ability to resolve patient inquiries and maintain confidentiality while accessing sensitive information through EPIC. My experience also includes working as a Front Office/Receptionist at Allstate Insurance, where I provided administrative support and managed customer interactions. My diverse background in healthcare and customer service equips me with a unique perspective on patient care and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Phlebotomist

Current

Labcorp

Jan 2022 - Present (3 years 7 months)

Followed strict infection control protocols and OSHA safety standards to prevent contamination. Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Phlebotomy infection prevention OSHA Specimen Collection Medical Testing

Front Office / Receptionist

Allstate Insurance

Jan 2014 - Dec 2022 (8 years 11 months)

Handled calls from customers and received payments, providing administrative support to employees. Answered policy holder questions and managed scheduling appointments.

Customer Service Administrative Support Payment Processing Scheduling Communication Microsoft Office

Patient Outreach Specialist

Wellstar

Jan 2014 - Dec 2022 (8 years 11 months)

Accessed patient information through EPIC, maintaining strict confidentiality. Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Epic Confidentiality Venipuncture Capillary Puncture Specimen Processing Billing

Phlebotomist

Tanner Medical Center

Jan 2014 - Dec 2022 (8 years 11 months)

Performed venipuncture and capillary puncture, and prepared and stored blood samples. Maintained logs in MS for quality assurance, inventory, and daily collection data.

Venipuncture Capillary Puncture Blood Sample Preparation Quality Assurance Inventory Management Microsoft Office

Education

Degrees, certifications, and relevant coursework

West Georgia Technical College

Certificate, Phlebotomy

2013 - 2014

Completed coursework and practical training in phlebotomy, gaining expertise in venipuncture and capillary puncture techniques. Acquired knowledge of medical terminology, infection control, and specimen handling procedures.