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Raquel de Sousa

@raqueldesousa

Store Supervisor at Bricomarché, supporting customers and coordinating store operations in Benavente.

At Bricomarché in Benavente, I provide customer support throughout the purchasing process and help keep products well presented, stocked, and ready for the sales floor.

I train and guide new team members, coordinate schedules, and monitor performance and training needs. I also oversee stock replenishment and coordinate opening and closing procedures.

Earlier, I worked as a Section Manager at JOM, supporting customers and handling after-sales processes. My experience also includes assisting with audiovisual production at Marginal Filmes and working as an Archivist intern at Cinemateca Portuguesa.

Experience

Work history, roles, and key accomplishments

Current

Store Supervisor

Current

Bricomarché

Jan 2023 - Present (3 years 9 months)

Providing customer service and support throughout the purchasing process, ensuring a positive in-store experience. Managing team performance, training new members, and overseeing stock control and store operations.

Customer Service Team Management Training Stock Control Visual Merchandising Microsoft Office Eticadata

Section Manager

JOM

Sep 2019 - Oct 2022 (3 years 1 month)

Providing complete customer service and support in-store, ensuring service oriented to each consumer's needs. Executing cash operations, conducting cross-selling and up-selling, and managing after-sales processes.

Customer Service Cash Operations Cross Selling Upselling Aftersales team training Microsoft Office

Freelancer

Multiculturalism, Nationalism and Citizenship in Transnation

Nov 2018 - Dec 2018 (1 month)

Developing project strategy from financing to execution, exhibition, and accounting. Managing delivery deadlines and adapting workflow according to client changes.

Project Management Video Editing Filming Client Management

Assistant Creative Director

Marginal Filmes

Apr 2018 - Sep 2018 (5 months)

Responsible for obtaining and coordinating material resources for preparation and recording of programs. Managed administrative functions, supported the director in artistic execution, and collaborated with creative teams.

Production Coordination Administrative Management Creative Direction Teamwork

Archivist Intern

Cinemateca Portuguesa

Apr 2015 - Jun 2015 (2 months)

Cataloged cinematographic works and data in information systems. Conducted bibliographic research, evaluated documentary relevance, and digitized materials ensuring image quality and integrity.

Cataloging Archive Research Digitization Database Management