Open to opportunities

Raphael Guarín López

@raphaelguarnlpez

Message

Trilingual technical support engineer bridging software and business needs.

Colombia

Message

What I'm looking for

I seek a collaborative tech role where I can solve complex backend issues, lead knowledge sharing, and improve SaaS reliability while growing in systems/AI-focused responsibilities.

I am a trilingual Technical Support Engineer with 4+ years optimizing SaaS operations for Thermal Imaging and Oil & Gas industries, skilled at translating complex software logic (SQL, Python, C++) into business-ready solutions.

I have been promoted to Support Engineer and acted as Technical Lead, driving root-cause analysis, patch management, and end-to-end software delivery while maintaining high CSAT and strong cross-team relationships.

My strengths include advanced MSSQL and Oracle work, system administration (Windows/Linux), networking and firewall troubleshooting, AI fundamentals, and documentation/knowledge-sharing to prevent recurrence and improve team performance.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Quorum Software

Apr 2024 - Present (1 year 11 months)

Promoted to Support Engineer and led root-cause analysis and backend resolution for Quorum Midstream applications, maintaining 99.9% individual CSAT and managing out-of-scope, high-stakes incidents.

MSSQL Oracle Root Cause Analysis Patch Management Networking Troubleshooting Documentation

Oil & Gas Support Engineer

Teledyne FLIR

Jun 2022 - Oct 2023 (1 year 4 months)

Provided technical support for thermal imaging and oil & gas clients, replicated and resolved complex software and network issues, and managed databases and system administration to ensure operational continuity.

Technical Support SQL Oracle Python Windows Server Linux Active Directory