Raoda Shahout

I’m a recent modern languages graduate and bilingual customer support specialist, with proven communication, research, and problem-solving skills built through supplier/vendor support and translation work. I’ve excelled in guiding stakeholders through processes, resolving inquiries via clear multilingual communication, and managing documentation/orders with accuracy.

In my role supporting cross-border vendor/partners, I research suppliers, guide selection processes, and mirror online shop customer guidance for optimal product matches. I manage quotation requests end-to-end (request to delivery confirmation) using Excel cost comparisons, while handling complaints/escalations through bilingual Spanish–Arabic email communication to maintain clear channels and achieve high resolution satisfaction.

Through my translation internship, I provided multilingual support by translating specialized articles/emails (English↔Spanish) and creating bilingual content with precise communication for internal and external stakeholders. I also supported event operations by documenting rehearsals and resolving on-site issues, and contributed promotional content (flyers/social media) that increased visibility by 30%.