Ranjan Mogaveera

I’m an IT graduate and IT Support Analyst focused on delivering end-user support that’s fast, accurate, and customer-first. I manage multiple support tickets at once while following SLA guidelines, handling remote and on-site/rotational-shift support, and keeping communication clear across channels.

During my DevOps internship at Rooman Technologies Pvt. Ltd., I troubleshot Linux-based systems, monitored performance, performed root cause analysis, and documented resolutions in a team knowledge base. I also built and improved support workflows—creating process documentation and runbooks—and developed a ticket management simulation using Python and SQL, strengthening how I track, prioritize, and resolve incidents.