Manoj Sullad
@manojsullad
I resolve IT incidents, improve SLA compliance, and troubleshoot end-user systems.
IndiaWhat I'm looking for
At ZoloStays Property Solutions, I resolve 40+ end-user support requests and technical incidents weekly while maintaining 95%+ SLA compliance. I reduced average ticket resolution time by 30% through root cause analysis and first-call resolution practices.
I've also built and deployed AI-based applications through Rooman Technologies (IBM), handling API integration, cloud deployment, debugging, and runtime issue resolution. With a Computer Science Engineering degree, I bring hands-on experience across Windows, Linux, networking, Active Directory, ITSM ticketing, and technical documentation to L1/L2 IT support and Technical Support Engineer opportunities.
Experience
Work history, roles, and key accomplishments
Support Associate (IT Support)
ZoloStays Property Solutions Pvt Ltd
Nov 2025 - Present (10 months)
Resolved 40+ end user support requests and technical incidents per week, maintaining 95%+ SLA compliance. Reduced average ticket resolution time by 30% through structured Root Cause Analysis and first-call resolution best practices.
Education
Degrees, certifications, and relevant coursework
RTE Society’s Rural Engineering College
Bachelor of Engineering, Computer Science Engineering
2021 - 2025
Pursued a Bachelor of Engineering in Computer Science Engineering, with coursework in computer networks, operating systems, and database management.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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