Rani Kumari
@ranikumari1
Customer Success Manager focused on enhancing client experiences.
IndiaWhat I'm looking for
I am a driven and customer-focused professional with 6 months of hands-on experience in managing both voice and non-voice customer interactions. Currently, I work at Utkal Tubers, a leading seed-based company, where I specialize in resolving customer issues efficiently while maintaining high standards of service.
My expertise includes ticket management, issue resolution, data entry, and cross-functional coordination, ensuring seamless client experiences through effective communication and data handling. I am proficient in Zoho and MS Office, with foundational knowledge of Power BI, which allows me to contribute to data-informed decisions and continuous process improvements.
Known for my adaptability and problem-solving mindset, I am committed to delivering measurable value in fast-paced environments. I thrive on challenges and continuously seek opportunities to enhance customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Utkal Tubers
Nov 2024 - Present (7 months)
Managed voice and non-voice support for client queries in the agriculture/seed sector, efficiently resolving customer complaints and inquiries while maintaining high satisfaction levels. Utilized Zoho for ticketing, tracking issues, and ensuring timely resolutions, and collaborated with cross-functional teams to streamline communication and support operations. Assisted in data entry, reporting, an
Customer Delight Trainee
BIZOM
Jul 2024 - Sep 2024 (2 months)
Assisted in handling inbound and outbound support calls and managed customer queries using the Zoho ticketing system. Created and tracked tickets to ensure timely issue resolution, while also maintaining master data accuracy and documentation for client records. Supported data entry operations to ensure record completeness and accuracy.
Education
Degrees, certifications, and relevant coursework
S M College Bhagalpur, Tilka Manjhi Bhagalpur University
Bachelor's Degree, Chemistry
Completed a Bachelor's Degree in Chemistry. The program provided a strong foundation in chemical principles and laboratory techniques.
Indira Gandhi Ramji Roy Senior Secondary - BSEB
Senior Secondary
Completed Senior Secondary education through BSEB. Focused on core academic subjects to prepare for higher education.
D M P Holy Mission Rosera Secondary School - CBSE
Secondary School
Completed Secondary School education through CBSE. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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