Open to opportunities

raniery silva

@ranierysilva

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Experienced technical support and full-stack developer blending SQL, cloud monitoring, and DevOps practices.

Brazil

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What I'm looking for

I seek roles combining technical support and development where I can improve system reliability, work with cloud monitoring and CI/CD, collaborate in Agile teams, and grow into DevOps or infrastructure leadership.

I am a technical support analyst and full-stack developer with hands-on experience across support, monitoring, and application development.

I provide L1/L2 incident analysis using tools such as Grafana, DataDog, PostgreSQL/SQL Server, Metabase and Azure, and I build dashboards and reports with SQL and Excel.

I have worked in Scrum squads developing with NodeJS, React Native, TypeScript, PostgreSQL, REST APIs, Docker and CI/CD, and I have coordinated IT operations and technology decisions for business teams.

I communicate technical information clearly in English, focus on reliable system availability and continuous improvement, and seek roles where I can combine support excellence with development and DevOps practices.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst

Current

SmartOnline

Aug 2023 - Present (2 years 5 months)

Provide L1/L2 technical support for a TMS (LOG) to national and international clients, analyze incidents using Grafana, DataDog and SQL, and create dashboards and reports to improve operational visibility.

PostgreSQL SQL Server Grafana Datadog Metabase Azure SOAP FTP SQL Excel

Support Analyst

IStransportes

Dec 2022 - Oct 2023 (10 months)

Coordinated the technology team and structured IT operations, made decisions on new technology implementations, and delivered daily reports to the board while providing user support.

IT Operations Incident Management Reporting User Support Team Coordination SQL

Full Stack Developer Jr

Ammo Varejo

Apr 2022 - Jun 2023 (1 year 2 months)

Developed and maintained application features within a Scrum squad, delivering REST APIs and mobile functionality using NodeJS, React Native and TypeScript while supporting CI/CD workflows.

NodeJS React Native TypeScript PostgreSQL REST APIs CI CD Docker Scrum Git

Help Desk Technician

Ammo Varejo

Jun 2019 - Apr 2022 (2 years 10 months)

Provided user support, performed machine formatting and internal network setup, and conducted data analysis and database handling using SQL/Postgres to support business operations.

Help Desk SQL PostgreSQL Desktop Support Data Analysis Machine Formatting