Daniel Nunes Rotband
@danielnunesrotband
Technical Support Analyst specializing in SQL and API investigation to resolve production incidents and validate mission-critical systems.
What I'm looking for
I’m a Technical Support and L3 Specialist with 3+ years of experience in production incident investigation, SQL analysis, and API validation across high-availability iGaming and Sportsbook transactional platforms. I act as a core L3 escalation point, driving root-cause analysis with precise database evidence and technical findings to accelerate engineering fixes.
In production, I validate data consistency and REST API payloads, isolate transactional and third-party bottlenecks, and reduce Mean Time to Resolution (MTTR) through advanced SQL and log analysis. I also optimize incident triage processes by bridging communication between operations, front-line support, and core development teams, while keeping strict enterprise SLAs.
Experience
Work history, roles, and key accomplishments
L3 Technical Support Analyst
Servicenet
Oct 2022 - Dec 2025 (3 years 2 months)
Served as the core L3 escalation point for high-volume Sportsbook, Casino, and PAM platforms across LatAm, maintaining strict enterprise SLAs. Investigated production incidents using SQL/log analysis, validated REST API payloads and data consistency, and led root-cause analyses to accelerate engineering fixes and reduce MTTR.
Technical Coordinator & Analyst
Mercadata
Jul 2021 - Sep 2022 (1 year 2 months)
Coordinated the development team by prioritizing work, managing sprints, and supporting system stability after leadership changes. Acted as a technical liaison for the commercial team and maintained web applications using JavaScript and SQL before shifting toward product administration and team alignment.
Education
Degrees, certifications, and relevant coursework
Cruzeiro do Sul University
Bachelor of Science, Technology & Systems
Earned a B.Sc. in Technology & Systems at Cruzeiro do Sul University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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