Open to opportunities

Paulo Porto

@pauloporto

Full Stack Developer with 1,500+ hours of hands-on training at Trybe, covering JavaScript, TypeScript, React, Redux, Node.js, Express, MySQL, MongoDB,

Brazil

Message

What I'm looking for

I’m looking for a remote Technical Support role where I can apply strong debugging to investigate issues across front-end, back-end, APIs, and databases—helping users and teams resolve real problems with clear reasoning and teamwork.

Currently targeting Technical Support and Application Support roles where I can apply my debugging background, API troubleshooting experience, and ability to read and interpret code to help users and teams solve real problems.

Throughout my training I worked across 30+ projects involving authentication flows, REST API integration, SQL queries, Docker environments, and front-end debugging, giving me practical exposure to the kind of issues that come up daily in support contexts.

Based in Rio de Janeiro, Brazil. Available for fully remote positions. Advanced English (written and spoken).

Experience

Work history, roles, and key accomplishments

Service Desk Technical Support

Trybe

Jan 2022 - Present (4 years 5 months)

Developed and validated an application with 87 requirements integrating TheMealDB and CocktailDB APIs, tracing loading failures and inconsistencies between routes and UI components. Collaborated in a 5-person Kanban agile workflow using Slack and Zoom to coordinate tasks, report blockers, and align solutions.

API Integration Debugging Route UI Tracing REST APIs Agile (Kanban)Slack Team Collaboration Requirements Management

Helpdesk Technical Support Analyst

Trybe

Jan 2022 - Present (4 years 5 months)

Set up and ran a Docker container to locally test the application, mirroring support environment configuration workflows. Implemented and tested 6 HTTP endpoints across GET/POST/PUT/DELETE and added 3 layers of token-based authentication validation (email, password, authorization) to diagnose and prevent login/access-control errors.

Docker API Testing Authentication Authorization Debugging

Data Support Analyst

Trybe

Jan 2022 - Present (4 years 5 months)

Wrote and executed 35 SQL queries across two databases to locate and validate records using filtering, sorting, and pagination. Normalized a denormalized table to 3rd Normal Form and produced 8 diagnostic reports (usage history, user status, billing, and item rankings) to simulate production-support investigations.

SQL Data Modeling Reporting Query Optimization Pagination Data Validation

Education

Degrees, certifications, and relevant coursework

Google via Coursera

UX/UI Design, UX/UI Design

2023 - 2026

Activities and societies: Conducts user research, creates wireframes and prototypes, and performs usability testing using Figma.

Studying UX/UI Design covering user research, wireframing, prototyping, and usability testing. Applies Figma-based workflow to better interpret user needs and communicate interface issues.

Trybe

Full Stack Web Development, Web Development

2021 - 2022

Activities and societies: Executed 35+ SQL queries across two databases; normalized tables to 3NF and produced diagnostic reports. Built and tested applications with integrated APIs (TheMealDB/CocktailDB), debugging failures across UI and routes.

Completed a Full Stack Web Development program with 1,500+ hours of hands-on practice. Built and debugged projects using JavaScript, TypeScript, React, Node.js, Express, MySQL, and Docker.