Open to opportunities

Ranice Garcia

@ranicegarcia

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Results-oriented technical problem solver with customer support expertise.

Philippines

Message

What I'm looking for

I am seeking a role that fosters collaboration, continuous learning, and impactful customer interactions.

I am a results-oriented technical problem solver with extensive experience in technical and customer support, particularly within the crypto space. My role as a Veriﬁcations Officer at Swyftx has honed my skills in AML/CTF compliance, KYC/CDD processes, and transaction monitoring. I pride myself on delivering quality service and achieving first-contact resolution for customers, ensuring their needs are met efficiently and effectively.

Throughout my career, I have demonstrated a strong commitment to continuous learning and professional development. My previous roles, including Senior Customer Support Officer and Back Up Subject Matter Expert, have equipped me with the ability to enhance customer experience, streamline onboarding processes, and maintain high customer satisfaction rates. I thrive in collaborative environments, working closely with teams to identify areas for improvement and implement solutions that benefit both the customer and the organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Officer

Current

Swyftx

Jun 2023 - Present (1 year 11 months)

Enhanced customer experience by resolving inquiries and ensuring regulatory compliance. Collaborated with teams to improve onboarding processes and provided valuable feedback to enhance user experience.

Customer Experience Regulatory Compliance Onboarding Data Analysis Communication Skills

Current

Verifications Officer

Current

Swyftx

Dec 2023 - Present (1 year 5 months)

Responsible for AML/CTF compliance, KYC/CDD processes, transaction monitoring, and risk assessment. Utilized CRM systems to manage customer interactions and demonstrated excellent communication skills. Committed to continuous learning in AML/CTF compliance.

KYC Transaction Monitoring Risk Assessment CRM Systems Communication Skills

Back Up Subject Matter Expert

Exacot - Reimage Philippines

Sep 2020 - Apr 2023 (2 years 7 months)

Developed training materials and empowered agents by resolving escalated technical issues. Maintained high customer satisfaction through effective communication and collaboration with internal teams.

Training Development Customer Satisfaction Communication Skills Collaboration Documentation

English Teacher

Department of Education

Mar 2013 - Mar 2019 (5 years 11 months)

Developed and delivered engaging English curriculum for secondary school students, enhancing communication skills and fostering stakeholder involvement through various projects.

Curriculum Development Communication Skills Stakeholder Engagement Data Management Project Management

Technical Support Representative

Exacot - Reimage Philippines

Mar 2019 - Sep 2020 (1 year 6 months)

Provided exceptional customer support by addressing technical inquiries and resolving issues across various devices. Contributed to customer retention and sales.

Customer Support Technical Troubleshooting Documentation Customer Retention Sales

Education

Degrees, certifications, and relevant coursework

Coursera

Masterclass, Software Testing

2022 -

Completed a Software Testing Masterclass covering JIRA, Agile methodologies, and API Testing, enhancing skills in software quality assurance.

Systems Plus Colleges Foundation

National Certification II, Computer Science

2019 -

Achieved National Certification II in Computer System Servicing, gaining skills in technical support and system maintenance.

Coursera

Course, Project Management

Completed Foundations of Project Management course by Google, learning essential project management principles and practices.

Coursera

Master Class, Web Development

2021 -

Completed Web Development and WordPress Master Class, gaining skills in web development and content management systems.

Coursera

Course, Project Management

Completed Project Initiation: Starting a Successful Project course by Google, focusing on the initial phases of project management.

Angeles University Foundation

Bachelor of Secondary Education, Education

2008 - 2012

Completed a Bachelor of Secondary Education with a major in English, focusing on developing effective teaching strategies and fostering communication skills among secondary school students.