Open to opportunities

Lyle Rogie Calope

@lylerogiecalope

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Customer Success Engineer with a strong background in banking.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in the tech or banking sectors.

I am a dedicated Customer Success Engineer with professional experience in the banking industry, where I have honed my skills in assisting customers with account-related concerns and digital transactions. My journey in customer support has been driven by a commitment to providing tailored solutions and ensuring a smooth experience for users.

In my recent role at Sykes/Foundever, I focused on resolving complex issues for banking customers, utilizing active listening to understand their needs. I collaborated closely with backend teams to relay feedback and improve services, ensuring compliance through KYC procedures and accurate customer onboarding. My passion for technology extends to the crypto space, where I have over two years of personal experience with digital wallets and DeFi platforms, keeping me updated with the latest blockchain trends.

Experience

Work history, roles, and key accomplishments

Customer Success Engineer

Sykes/Foundever

Nov 2022 - Jul 2023 (8 months)

Supported banking customers by resolving issues and ensuring a smooth, confident experience. Focused on active listening and tailored solutions, whether assisting with complex account concerns or guiding users through digital tools. Conducted KYC procedures, ensuring compliance and accurate customer onboarding.

Customer Support KYC Troubleshooting Live Chat Email Communication DeFi Platforms

Education

Degrees, certifications, and relevant coursework

Cebu Institute of Technology - University

Senior High School Diploma, General Studies

2017 - 2019

Completed the Senior High School program at Cebu Institute of Technology - University. Focused on advanced subjects to prepare for higher education and career development.

Saint Thomas Aquinas School - Montessori

High School Diploma, General Studies

2013 - 2017

Completed the High School (Old Curriculum) program, gaining foundational knowledge across various subjects. Developed essential academic and life skills during this period.