Ma Belinda Mendoza
@mabelindamendoza
AML and onboarding analyst at KAST who reviewed transaction alerts, conducted customer due diligence, and investigated suspicious activity.
PhilippinesWhat I'm looking for
At KAST, I conducted transaction monitoring and alert reviews, performed customer due diligence, and investigated suspicious activities related to KYC and client onboarding.
At Integrated OS Solutions, supporting Grow, Inc, I investigated and prioritized service desk issues, escalated complex incidents, and worked with DevOps on system monitoring processes.
At Coinbase Philippines, I investigated customer cases involving safety, fraud, access, compliance, policy, EDD, and KYC. I also participated in workflow improvement and cross-skilling for Identity Operations.
Earlier, at ANZ Global Services Inc, I reviewed card transactions for potential fraud and processed customer disputes. My experience also includes customer financial services, technical support, teaching, and administrative work.
Experience
Work history, roles, and key accomplishments
AML/Onboarding Analyst
KAST
Mar 2026 - Jul 2026 (4 months)
Conducted transaction monitoring and alert reviews, performed customer due diligence (CDD/EDD), investigated and documented suspicious activities, and ensured compliance with AML policies and regulatory requirements.
Service Desk Analyst II
Integrated OS Solutions
Mar 2025 - Feb 2026 (11 months)
Provided first line investigation and diagnosis, prioritized and allocated unresolved issues, escalated complex incidents, and worked with DevOps teams to ensure robust system monitoring.
Provided support for Coinbase customers by investigating, troubleshooting, and resolving cases via email, managed Tier 2/3 escalations, and collaborated with teams to improve workflows.
Fraud and Disputes Officer
ANZ Global Services Inc
Feb 2018 - Aug 2021 (3 years 6 months)
Detected and prevented fraudulent activities on credit cards using the Falcon system, verified transactions with customers, and processed disputes for submission to Visa.
Contractual Teacher
Montessori de San Juan
May 2017 - Oct 2017 (5 months)
Taught Elementary HELE and High School TLE subjects.
Chat Support Specialist
Xerox Business Services
Jun 2016 - Oct 2016 (4 months)
Provided technical assistance to users via chat.
Processed customer inquiries by following workflows, resolved financial and non-financial inquiries, and achieved performance standards with emphasis on customer satisfaction and compliance.
Admin Secretary
EAEC - Aguinaldo International School
Oct 2009 - Jan 2011 (1 year 3 months)
Assisted the School Superintendent and Program Director with documentation, managed records and filing, and handled student inquiries.
Contractual General Clerk
United Laboratories
Jan 2006 - Jul 2006 (6 months)
Assisted in tracking incoming orders from suppliers.
Contractual Secretary
Powerhans Phils Sales
Aug 2004 - Oct 2004 (2 months)
Served as the office point person.
Education
Degrees, certifications, and relevant coursework
Jose Rizal University
Bachelor in Business Management, Business Management
2000 - 2004
Completed a Bachelor in Business Management degree from Jose Rizal University from 2000 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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