Mounik User
@mounikuser
Results-driven Team Lead in Transportation Operations with logistics expertise.
IndiaWhat I'm looking for
I am a results-driven Team Lead in Transportation Operations with over 5 years of experience in logistics and supply chain management. My journey has been marked by a proven ability to manage rail freight operations for Amazon North America through the Relay Operations Center (ROC). I have a strong background in dashboard development using Excel and SQL, automation with Excel VBA, and performance optimization, which has allowed me to streamline operations and enhance team performance.
Throughout my career, I have successfully led and coached teams, overseeing multi-channel support operations to coordinate pickups, ingates, and deliveries. My efforts in implementing project management practices have significantly reduced response times and improved key performance indicators. I am passionate about project management, process improvement, and operational excellence, and I am currently seeking opportunities as an Operations Manager in logistics or transportation domains.
Experience
Work history, roles, and key accomplishments
Led and coached a team of 10+ associates managing rail freight scheduling across North America, overseeing multi-channel support operations to coordinate pickups, ingates, and deliveries. Created Excel and SQL dashboards to automate tracking, reducing manual effort by 40%, and implemented project management practices to streamline daily escalations, cutting response times by 30%.
Supported transportation operations for Amazon’s intermodal loads (rail-based freight), utilizing Power BI and SQL to analyze routing efficiency and seasonal trends. Collaborated with the ROC team to cut transit delays by 35% through process enhancements and played a key role in scheduling optimizations that prevented frequent stockouts.
Helped enhance Alexa’s NLP model through high-accuracy data tagging and validation, designing internal performance reports for improved project tracking. Ensured data consistency and cross-platform alignment in model training datasets.
Managed backend sales reporting and internal SLA tracking, providing timely updates and lead tracking support to account teams.
Education
Degrees, certifications, and relevant coursework
Mounik hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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