Mounik User
@mounikuser
Results-driven Team Lead in Transportation Operations with logistics expertise.
What I'm looking for
I am a results-driven Team Lead in Transportation Operations with over 5 years of experience in logistics and supply chain management. My journey has been marked by a proven ability to manage rail freight operations for Amazon North America through the Relay Operations Center (ROC). I have a strong background in dashboard development using Excel and SQL, automation with Excel VBA, and performance optimization, which has allowed me to streamline operations and enhance team performance.
Throughout my career, I have successfully led and coached teams, overseeing multi-channel support operations to coordinate pickups, ingates, and deliveries. My efforts in implementing project management practices have significantly reduced response times and improved key performance indicators. I am passionate about project management, process improvement, and operational excellence, and I am currently seeking opportunities as an Operations Manager in logistics or transportation domains.
Experience
Work history, roles, and key accomplishments
Team Lead – Transportation Operations (ROC)
Amazon
Feb 2024 - Present (1 year 4 months)
Led and coached a team of 10+ associates managing rail freight scheduling across North America, overseeing multi-channel support operations to coordinate pickups, ingates, and deliveries. Created Excel and SQL dashboards to automate tracking, reducing manual effort by 40%, and implemented project management practices to streamline daily escalations, cutting response times by 30%.
Transportation Specialist
Amazon
Jan 2023 - Feb 2024 (1 year 1 month)
Supported transportation operations for Amazon’s intermodal loads (rail-based freight), utilizing Power BI and SQL to analyze routing efficiency and seasonal trends. Collaborated with the ROC team to cut transit delays by 35% through process enhancements and played a key role in scheduling optimizations that prevented frequent stockouts.
ML Data Associate I
Amazon Development Center
Mar 2020 - Jan 2023 (2 years 10 months)
Helped enhance Alexa’s NLP model through high-accuracy data tagging and validation, designing internal performance reports for improved project tracking. Ensured data consistency and cross-platform alignment in model training datasets.
Sales Operations Associate
Dell Technologies
Oct 2019 - Feb 2020 (4 months)
Managed backend sales reporting and internal SLA tracking, providing timely updates and lead tracking support to account teams.
Education
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Mounik hasn't added their education
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