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Kuku Abalos

@kukuabalos

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Dedicated and highly motivated Helpdesk Support Analyst

Philippines

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What I'm looking for

Seeking a challenging role that utilizes my technical support and customer service skills to deliver exceptional service and support to users.

As a seasoned Helpdesk Support Analyst, I possess excellent interpersonal skills and a strong passion for helping people. With extensive experience providing technical support to users with varying levels of technical knowledge and proficiency, I have a proven track record of delivering exceptional customer service. I possess a deep understanding of computer hardware and software, as well as networking technologies and protocols.

I am highly proficient in troubleshooting and resolving a wide range of technical issues, from basic user errors to complex network problems. Additionally, I am skilled in creating and maintaining technical documentation and knowledge bases to facilitate problem-solving and improve support efficiency.

My expertise in technical support and customer service makes me an asset to any Helpdesk Support team. I am a dedicated and highly motivated professional with a strong work ethic, a commitment to excellence, and a passion for helping others.

Experience

Work history, roles, and key accomplishments

Backup Analyst for Rapid Recovery

U S i tek

Feb 2023 - Oct 2023 (8 months)

Ensured data protection for 23 companies through monitoring backups and formulating recovery strategies. Led incident responses and maintained documentation for compliance and operational continuity.

Data Backup Recoveries Incident Response Documentation Monitoring

IT Support

Laser Vascular Center

Jun 2023 - Jul 2023 (1 month)

Provided technical support using Go High Level CRM, assisting users with access issues and maintaining documentation. Engaged with senior support for process updates and managed Meta Ads setup.

Technical Support Documentation Meta Ads User Onboarding

IT Helpdesk Analyst

OPTUM Global Solutions

Feb 2020 - Jul 2022 (2 years 5 months)

Streamlined integration of acquired companies into the UHG Network and provided support for remote and on-site staff. Managed support tickets with a focus on efficiency and service excellence.

Technical Support Ticketing Integration Remote Management

Service Champion

A quiras Technical Support

Sep 2018 - Mar 2019 (6 months)

Facilitated migration of client accounts and provided Helpdesk support to ensure operational efficiency. Managed user access and permissions for essential work tools.

Help Desk Operational Management

IT Helpdesk Support Analyst

Atos Information Tech, INC.

Jun 2013 - Dec 2017 (4 years 6 months)

Provided comprehensive support for systems and devices, ensuring prompt resolution of trouble tickets. Implemented security measures and managed user connectivity.

ServiceNow Technical Support Security Troubleshooting

QuickBooks Customer/Install Support

Sutherland Global Services

Mar 2012 - Jun 2013 (1 year 3 months)

Resolved installation queries and software glitches for QuickBooks, enhancing user experience. Recognized for exceptional sales performance and attendance.

Quickbooks Customer Support Sales Performance

Laptop Technical Support Specialist

Hewlett Packard – Teletech

Mar 2007 - Feb 2012 (4 years 11 months)

Provided technical support for HP laptops, resolving a range of user issues. Promoted for outstanding performance and recognized as a top sales agent.

Technical Support Sales Performance Customer Service