Asif Shaikh
@asifshaikh4
IT support specialist with 11+ years in technical and customer-facing system administration.
Saudi ArabiaWhat I'm looking for
I am an IT technical and customer support specialist with over 11 years of experience providing end-user computing support, incident resolution, and system administration across Windows and Mac environments. I have supported project teams on large construction and NEOM-related projects, ensuring seamless operations and reduced downtime.
I have administered Microsoft365/Google Workspace, Active Directory, network protocols (LAN/WAN/VPN), printers, and antivirus/web portal services while delivering L1/L2 and remote support for 50+ users. I implemented asset-management databases, improved license compliance, and coordinated vendor repairs to maintain optimal service levels.
I am certified by the Saudi Council of Engineers and have completed Cisco network device administration and desktop support programs; I combine technical troubleshooting with strong communication and customer-service skills to support fast-paced project environments and drive operational efficiency.
Experience
Work history, roles, and key accomplishments
IT Technical Support Officer
Modern Architecture Contracting Ltd
Feb 2018 - Present (7 years 9 months)
Provided comprehensive IT technical and customer support across Windows and Mac environments, resolving incidents and reducing downtime for project teams and end users. Managed asset inventories, vendor coordination, and supported communication platforms to ensure seamless operations on NEOM projects.
Field Support Engineer
Saudi Oger Ltd
Jun 2014 - Dec 2017 (3 years 6 months)
Delivered L1/L2 and remote field support for Windows and Mac systems, troubleshooting hardware and software issues and maintaining IT systems for onsite users. Coordinated repairs and maintained service continuity for construction site operations.
Desktop Support Engineer
Transcontinental E Services Pvt Ltd
Mar 2012 - Jan 2013 (10 months)
Provided desktop support and administration for up to 40 Google Workspace users, resolved workstation issues to improve productivity, and led procurement of software tools to enhance departmental capabilities. Supported both Windows and Mac users and optimized peripherals and infrastructure.
Education
Degrees, certifications, and relevant coursework
Airport High School and Junior College, Mumbai, India
Secondary Certification, Secondary Education
2014 - 2017
Completed secondary certification studies at Airport High School and Junior College between 2014 and 2017.
UIUniversity of Mumbai (Mumbai, India)
Bachelor of Computer Applications, Computer Applications
2009 - 2012
Completed a Bachelor of Computer Applications program focused on computer applications and IT fundamentals from 2009 to 2012.
CTCisco (training/course)
Cisco Network Device Administration Course, Network Administration
Completed Cisco network device administration coursework covering network infrastructure management and device configuration (circa 2010).
Airport Junior College, Mumbai, India
Secondary Certification, Secondary Education
2008 - 2009
Completed secondary certification studies at Airport Junior College during 2008–2009.
Animage Institute of Digital Arts
Graphic Diploma, Graphic Design
Completed a Graphic Diploma focused on digital graphic arts, awarded in 2007.
Availability
Location
Saudi ArabiaAuthorized to work in
Job categories
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