@babikerbushara
IT Support Specialist at Bank of Khartoum resolving 70+ technical tickets weekly.
Saudi ArabiaAt Bank of Khartoum, I resolve 70+ technical tickets per week and administer user accounts, system access, and network permissions through Active Directory. I also troubleshoot hardware, software, and network issues across Windows Server environments.
Previously, at KUSHITE INTEGRATED, I helped improve support response speed by 60% through team knowledge-sharing and reduced user downtime by 30%. At SWISS MEDITERRANEAN HEALTH MANAGEMENT, I supported 200+ users and tracked requests in Jira.
Work history, roles, and key accomplishments
Swiss Mediterranean Health Management
Supported 200+ users with software installation and configuration, contributing to a 30% increase in user satisfaction. Tracked and resolved support requests in Jira while meeting internal response-time expectations.
Kushite Integrated
Improved support response speed by 60% through team knowledge-sharing and collaborative resolution of complex technical issues. Reduced user downtime by 30% by diagnosing and resolving hardware and software faults.
Bank of Khartoum
Resolved 70+ technical tickets per week in a fast-paced banking environment using the internal service desk system. Administered user accounts, system access, and network permissions through Active Directory across Windows Server 2012, 2019, and 2022.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Computer Science
Grade: 3.37
Bachelor's Degree in Computer Science with a GPA of 3.37.
Oracle Cloud Infrastructure (OCI) Foundations Associate, Cloud Infrastructure
Oracle Cloud Infrastructure (OCI) Foundations Associate certification, completed in September 2025.
CompTIA A+, IT Support
Completed coursework for CompTIA A+ certification.
Google IT Support: Bits and Bytes of Networking, Networking
Completed Google IT Support: Bits and Bytes of Networking course.
Introduction to Cybersecurity & Data Basics, Cybersecurity
Completed Introduction to Cybersecurity and Data Basics course.
Software and tools used professionally
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