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mamoon saifullah

@mamoonsaifullah

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Detail-oriented IT Support Engineer with over 5 years of experience.

Saudi Arabia

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What I'm looking for

I am looking for a collaborative environment where I can leverage my IT skills and contribute to innovative projects.

I am a detail-oriented and results-driven IT Support Engineer with over 5 years of experience in IT infrastructure, technical support, and system administration. My expertise lies in optimizing system performance and ensuring business continuity through proficient troubleshooting and network configuration. I have a strong background in managing desktop and server environments, and I am committed to delivering high-quality technical support.

Throughout my career, I have successfully installed and configured various IT systems, including Cisco switches and Fortinet Firewalls, while providing daily support for desktop issues and software troubleshooting. My experience spans across multiple organizations, where I have honed my skills in managing user accounts, conducting antivirus updates, and ensuring data backup routines. I am eager to contribute my technical skills to a dynamic IT team in Saudi Arabia.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

Saudi Sicli Company

May 2022 - Mar 2025 (2 years 10 months)

Installed and configured Cisco switches, routers, patch panels, and UPS, assisting in network infrastructure setup and cabinet terminations. Troubleshot network and hardware issues including servers and peripherals, offering daily IT support for desktop issues, software troubleshooting, and system logins.

Cisco UPS Software

IT Support Engineer

Al-Anbariyyah International Foodstuff Company

Apr 2021 - Apr 2022 (1 year)

Provided daily desktop and system login support, handling antivirus updates, threat detection, and malware removal. Managed backup routines and file-sharing permissions, assisting in IT documentation and end-user guidance.

Desktop Support Backup File Sharing

IT Support Engineer

Oak Street Technology

Feb 2020 - Feb 2021 (1 year)

Delivered end-user IT support for desktops, laptops, printers, and network devices, administering Microsoft 365 user accounts and managing Active Directory permissions. Utilized remote tools (Any Desk, TeamViewer) to minimize downtime, and installed and supported biometric attendance systems.

User Support Active Directory Remote Tools

IT Support Engineer

Dunya News Network

Jan 2019 - Feb 2020 (1 year 1 month)

Provided Tier 1 and Tier 2 technical support across departments, resolving issues related to Outlook, PST management, and attendance software. Maintained and configured biometric systems, performed system backups, and ensured regular updates and security patches on all endpoints.

Technical Support Outlook PST Management Backup User Training

Education

Degrees, certifications, and relevant coursework

Khushal Khan Khattak University

Bachelor of Science, Computer Science

Completed a Bachelor of Science in Computer Science, gaining foundational knowledge in the field. The curriculum covered various aspects of computer science, preparing for a career in IT support and system administration.