Mohammad Siksik

Manage a portfolio of 9 institutional clients across Palestine and Jordan, serving as primary point of contact for granted products and issue resolution. Signed and developed 18 agreements with financial institutions and payment companies, expanding the company's institutional partner network.

Led branch operations and sales performance, achieving an average of 130% of monthly target across remittances and currency exchange. Strengthened customer satisfaction and retention by resolving escalations and enhancing service delivery.

Developed the bank's credit card product and created a new savings account product from concept through launch. Led business-requirement analysis, feasibility studies, and risk assessments that shaped new digital products and alternative-channel solutions.

Oversaw branch logistics and compliance observations across the network, raising service-quality standards. Coordinated employee training and development initiatives with HR, strengthening branch-level capability.

Led a sales team managing high-value client portfolios, driving revenue growth through cross-sell and upsell strategies.

Managed a team of 14 employees; carried a monthly target of JOD 1,120,000 and 96 credit cards, achieving an average of 110% of target. Grew corporate and retail portfolios by developing new business and delivering tailored financial solutions.

Oversight and compliance-focused management of branch services, audit adherence, and sales strategy execution.

Oversight and compliance-focused management of branch services, audit adherence, and sales strategy execution.

Sales performance monitoring, project coordination.

Customer relationship management, cross-selling.

Retail lending and credit card sales.

Client accounts, pricing, service coordination.

Client accounts, pricing, service coordination.

Earned a Bachelor of Science in Finance Management and Banking from Al-Ahliyya Amman University.