Basil Ashraf

Managed daily operations across multiple BPO and legal intake campaigns, ensuring workflow efficiency, quality standards, agent performance, and SLA alignment. Oversaw affiliate financial operations, payroll, chargeback disputes, and built partnerships with international call centers.

Managed a sales and telemarketing team while driving new client acquisition, partnership development, and campaign growth. Led recruitment, goal-setting, coaching, performance monitoring, and sales execution to improve team output and revenue performance.

Provided digital marketing services covering branding, SEO, social media management, email marketing, and content creation for diverse clients. Managed client billing, invoicing, collections, and financial records as an independent operator.

Led training and account management across international campaign verticals including Home Security, DME, Rx, Auto Insurance, and Genetic Testing. Developed and delivered training programs for supervisors, lead operators, mentors, quality agents, and frontline sales teams.

Monitored agent calls, evaluated performance, and coached team members to improve quality, compliance, and customer interaction standards. Prepared structured QA reports for management to support performance improvement and compliance tracking.

Delivered onboarding, product knowledge, soft skills, health insurance, and systems training for new hires and managers. Facilitated team-building workshops and supported cross-functional training initiatives.

Delivered classroom and one-on-one training using role-play, call observation, product knowledge, and feedback sessions. Started as a B2C telemarketing representative handling medical product campaigns, building a strong foundation in sales, customer handling, and campaign operations.

Pursued a Bachelor's Degree in International Business, gaining foundational knowledge in global business practices and management principles.