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Ramya Official

@ramyaofficial

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Assistant Manager – Learning & Development at Guidehouse, managing RCM training programs and trainer governance.

India

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At Guidehouse (Former Navigant), I manage end-to-end training programs for new and lateral hires across RCM processes. I develop training plans, learning materials, SOPs, and assessments, and monitor trainee performance through evaluations.

I previously worked as a Process & Communication Trainer at NTT Data (Former Dell), developing training manuals and facilitating audit and mock-call sessions. Earlier roles at Castle Medical, India, LLC, EXL Services, and Omega Healthcare Services involved accounts receivable, billing, claims, and appeals work.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - Learning & Development

Current

Guidehouse

Jan 2026 - Present (9 months)

Managed end-to-end training programs for new hires and lateral hires across RCM processes. Developed training plans, learning materials, SOPs, and assessments, and monitored trainee performance through evaluations.

Training Management Content Development SOPs Assessments Onboarding RCM HIPAA PHI MIS Reporting Stakeholder Management

Team Lead - Learning & Development

Guidehouse

May 2022 - Dec 2025 (3 years 7 months)

Led continuous improvement initiatives to enhance training effectiveness and operational readiness. Supported workforce planning, onboarding, process transitions, and ramp-up activities.

Training Management Content Development SOPs Assessments Onboarding RCM HIPAA PHI MIS Reporting Stakeholder Management

Process & Communication Trainer

NTT Data

Jan 2018 - May 2022 (4 years 4 months)

Developed comprehensive training manuals and presentations to enhance employee understanding of RCM processes. Facilitated live audit sessions and call barging to monitor and improve call quality.

Training Manuals Presentation Skills RCM Call Quality Monitoring Communication Skills Mock Calls Process Assessment Recognition Programs Team Engagement

Senior AR Caller & Appeals Officer

Castle Medical, India, LLC

Oct 2016 - Oct 2017 (1 year)

Reviewed and analyzed patient accounts for outstanding balances and discrepancies. Prepared and submitted appeals for denied claims to maximize recovery.

Accounts Receivable Appeals Denial Management Claim Resolution Healthcare Billing Communication Skills

AR Caller & Analyst

EXL Services

Jan 2015 - Sep 2016 (1 year 8 months)

Conducted outbound AR calls to verify account details and resolve billing issues. Analyzed customer accounts to identify discrepancies and recommend solutions.

Accounts Receivable Outbound Calls Billing Data Analysis Reporting Customer Service

AR Analyst

Omega Healthcare Services

Oct 2014 - Jan 2015 (3 months)

Developed and maintained AR aging reports to monitor overdue invoices. Analyzed and reconciled accounts receivable data to ensure accuracy and completeness.

Accounts Receivable Ageing Reports Data Analysis Reconciliations ERP Accounting Software

Education

Degrees, certifications, and relevant coursework

DMI Engineering College

Bachelor of Engineering, Electronics and Communication Engineering

Completed Bachelor of Engineering in Electronics and Communication Engineering from DMI Engineering College, affiliated with Anna University, in 2013.