Ramon Perez

Served as strategic right hand to the COO, leading a distributed team and overseeing remote leasing, compliance, and accounting operations. Owned the full remote hiring lifecycle and developed SOPs to resolve operational bottlenecks.

Assessed and processed emergency maintenance requests, reviewed vendor invoices, and coordinated with vendors and tenants. Maintained records and ensured compliance with company policies.

Supported end-to-end operations for a security and alarm installation company, streamlining administrative processes and preparing quotes, purchase orders, and invoices. Managed material orders and inventory to ensure readiness for installation schedules.

Managed property maintenance and renovation projects, assigned work orders to vendors, and ensured compliance with safety regulations. Developed strategies to improve resident satisfaction and retention.

Provided guidance and mentoring to team members, developed strategies to streamline operations, and monitored customer feedback. Prepared reports for senior management highlighting key performance indicators.

Maintained records of property conditions and maintenance activities, planned renovation projects, and obtained quotes from contractors. Developed strategies to enhance resident satisfaction and ensured safety compliance.

Supervised a team of coordinators for customer service and sales, monitored performance metrics, and implemented quality assurance standards. Managed spare parts inventory and handled escalated customer issues.

Provided support to a team of 19 agents, handled customer inquiries and escalated calls, and documented customer interactions. Resolved issues related to product services in a timely manner.

Bachelor of Science in Business Administration with a major in Human Resources Development Management.