At Service Star Realty, I managed a portfolio of 190+ residential properties and coordinated more than 100 monthly maintenance requests. I served as the primary liaison between owners, tenants, vendors, and HOAs.
I also trained and onboarded 10 new hires, creating SOPs and knowledge base resources. I maintained an average work order close time of under 10 days, a 90%+ communication response rate, and fewer than two escalations per review period.
Previously, at Jevons Property Management, I coordinated turnovers for 200+ residential properties and managed a 120-property portfolio, including Section 8 properties. At Mynd Property Management, I coordinated more than 80 monthly maintenance requests and helped increase a Property Manager’s customer satisfaction rating from 2.5 to 4.8 out of 5.
