Open to opportunities

Marvin Douglas

@marvindouglas

Message

Customer-oriented property management professional with over 5 years of experience.

Jamaica

Message

What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth.

I am a dedicated property management professional with over five years of experience in overseeing both commercial and residential properties. My expertise lies in coordinating maintenance activities, resolving tenant issues promptly, and maximizing occupancy while reducing turnover rates. I have a proven track record of utilizing property management software such as AppFolio, Property Meld, and LeadSimple to streamline operations and maintain consistent communication with tenants and property owners.

Throughout my career, I have been recognized for my problem-solving abilities, resourcefulness, and versatility. In my current role as a Coordinator in Property Management, I oversee the maintenance of multiple properties, ensuring timely repairs and conducting regular inspections to uphold property standards. My commitment to building strong relationships with suppliers and service providers has enabled me to negotiate favorable terms while ensuring high-quality service delivery.

Experience

Work history, roles, and key accomplishments

Current

Coordinator, Property Management

Current

Touchpoint Property Management

Sep 2024 - Present (10 months)

Oversees the maintenance of multiple properties ensuring timely repairs including HVAC, plumbing, landscaping, and appliance repairs/replacements. Efficiently manages inbound tenant requests and inputs via work orders, calls, emails, and SMS.

Appfolio Property Meld LeadSimple Tenant Relations Vendor Management Scheduling Communication

Facilities Coordinator

Ibex Jamaica

Nov 2023 - Present (1 year 8 months)

Oversees day-to-day operations ensuring cleanliness, safety, functionality, and general upkeep of facilities. Schedules and coordinates routine and preventive maintenance tasks with external contractors and in-house maintenance team.

Facilities Management Vendor Relations

Administrator, Facilities Operations

Concentrix

Jan 2020 - Present (5 years 6 months)

Introduced operational changes and cost-saving initiatives which reduced overall expenses by over 30%, saving over 45,000 USD monthly. Coordinated and managed all maintenance activities, including HVAC, plumbing, electrical, and general repairs.

Operations Management Cost Saving Initiatives Vendor Management Strategic Planning Compliance Procurement

Senior Advisor, Customer Service

Concentrix

Oct 2018 - Present (6 years 9 months)

Specialized in B2B/B2C sales, technical support, accounts, and billing for a US-based technology giant. Provided floor support by assisting team members with complex issues and handling escalated customer interactions.

Customer Service Technical Support Sales Billing Account Management Problem Solving Communication CSAT

Team Manager, Operations

Hinduja Global Solutions

Mar 2015 - Present (10 years 4 months)

Led a team of tech support executives ensuring high-quality standards, strong performance, and exceptional customer service while maximizing employee engagement. Continuously assessed the effectiveness of internal policies to implement changes and establish new procedures that increased operational efficiency.