Ramkumar Sivakumaran

Currently working as a contractor with Persistent Systems, supporting client Intuit and its products, including QuickBooks and the Intuit Enterprise Suite.

My primary roles and responsibilities include the following:• Communicate, analyse, troubleshoot, reproduce, resolve and document the issues faced by customers in the production software application• Provide Level 2 (L2) support by identifyin

Dedicated this period to professional development while managing full-time responsibilities as a Convenience store supervisor.

Engaged in pursuing application support–related certifications, strengthening technical competencies in application troubleshooting, incident management, system monitoring, and production support processes.

Actively applied for Application Support and IT Support roles, p

• Designed, developed and maintained interactive web applications and revamped responsive and dynamic web application interfaces.
• Collaborated with cross-functional teams including designers and product managers to define and implement new features.
• Designed, built reusable user interfaces with modular components and integrated them with existing features and optimized performance.
• Monitor a

• Enhanced functionality and resolved issues in both Mobile application and back-end services, contributing to an improvement in overall system performance.
• Developed REST APIs for seamless communication between software components, enhancing system interoperability and efficiency.
• Maintained dashboards and reports providing real-time visibility into key performance indicators and streamlining

Utilized this period for professional development by pursuing a Postgraduate Certification in Mobile Application Development at Georgian College to strengthen technical expertise.

Focused on enhancing programming skills, application design, and problem-solving capabilities to support career growth in the technology field.

• Spearheaded the comprehensive development, maintenance and support to multiple aviation products, including reservation system and loyalty program management system.
• Accomplished a seamless data reconciliation process improvement between Postgres DB and ElasticSearch resulting in a 90% reduction in data discrepancies, enhancing overall operational efficiency.
• Conducted in-depth research to r

• Led the design and development of a revamped mobile and web application for a telecommunication product, focusing on user experience and system integration.
• Engineered, tested, and debugged both front-end and back-end services, resolving existing issues and introducing new features to enhance functionality.
• Resolved critical issues and developed new features in mobile applications, improving

• Specialized in both iOS and Android development, gaining hands-on experience in mobile app development. I completed projects that involved designing and developing applications using Swift, SwiftUI, Kotlin, and Java.
• Proficient in practical insights into mobile UI/UX design, app performance optimization, and cross-platform compatibility.

Issued Jul 2023

Issued Jul 2023

Issued Jul 2023

Final year Research Project : Unified Solution to Translate Textual Code-switched and Romanized Sri Lankan Social Media Content
Identifying the issues in code-switching and Romanization and experiment and evaluate new methodologies for language identification, Back transliteration, and translation as a unified solution.
Technologies : Natural Language Processing, Machine Learning, Deep Learning, P

Issued Sep 2022

Issued Sep 2022

Issued May 2021

Issued Aug 2021

Issued Oct 2021

Issued Apr 2021

Issued Jul 2021

Issued Jul 2020

Issued May 2020