Open to opportunities

Yatri Patel

@yatripatel1

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Results-driven Application Support Analyst & Java Developer with 4+ years experience.

Canada

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What I'm looking for

I am looking for a role that fosters innovation, offers career growth, and values collaboration.

I am a results-driven Application Support Analyst and Java Developer with over 4 years of experience in technical support, web/mobile development, and application maintenance. My journey has equipped me with a robust skill set in Java, Spring Framework, SQL, and incident management, allowing me to troubleshoot complex issues effectively and ensure application reliability.

In my current role as a Technical Support Specialist II at Concentrix, I provide Level 2 support for enterprise applications, manage incidents using ServiceNow, and develop automation scripts to enhance operational efficiency. My previous experiences as a Web Developer have honed my skills in designing dynamic applications and collaborating with cross-functional teams to resolve issues. I am passionate about leveraging my technical expertise to drive innovation and optimize system performance in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist II

Current

Concentrix

Sep 2023 - Present (1 year 9 months)

Provided Level 2 technical support for enterprise applications, ensuring compliance with service level agreements. Managed incidents using ServiceNow, performed root cause analysis, and developed PowerShell automation scripts to enhance application stability and efficiency.

Technical Support Incident Management ServiceNow PowerShell Customer Support Documentation

Current

Technical Support Specialist II

Current

Concentrix

Sep 2023 - Present (1 year 9 months)

Technical Support Incident Management ServiceNow PowerShell Customer Support Documentation

Web Developer

NABORINO

Mar 2023 - Jan 2024 (10 months)

Built and maintained dashboards for customers and vendors using Angular, Django, and PostgreSQL. Integrated third-party services and implemented Jira Service Management for efficient ticket management.

Angular Django PostgreSQL Dashboard Development Service Management Web Development Ticketing

Web Developer

NABORINO

Mar 2023 - Jan 2024 (10 months)

Web Development Angular Django PostgreSQL Dashboard Development Service Management

Web Developer

Alexion Technologies

Mar 2023 - Jan 2024 (10 months)

Designed and developed dynamic web applications using JavaScript, React, and Node.js. Integrated RESTful APIs and collaborated with cross-functional teams to troubleshoot application issues.

Web Development JavaScript React Node RESTful APIs Troubleshooting Cross Functional Collaboration

Web Developer

Alexion Technologies

Mar 2023 - Jan 2024 (10 months)

Designed and developed dynamic web applications using JavaScript, React, and Node.js. Integrated RESTful APIs and collaborated with cross-functional teams to troubleshoot application issues.

JavaScript React Node RESTful APIs Web Development Troubleshooting Cross Functional Collaboration Office 365

Android Developer

VOLANSYS Technologies

Dec 2017 - Feb 2021 (3 years 2 months)

Directed the development of Android applications using Java and Kotlin. Integrated RESTful services and utilized AWS IoT for efficient device-to-cloud communication.

Android Development Java Kotlin RESTful Services MVVM MVC BLE Communication

Android Developer

VOLANSYS Technologies

Dec 2017 - Feb 2021 (3 years 2 months)

Directed the development of Android applications using Java and Kotlin. Enabled communication with hardware controllers and integrated RESTful services for IoT applications.

Android Development Java Kotlin RESTful Services IoT MVVM MVC Cloud Services

Education

Degrees, certifications, and relevant coursework

Humber College

Post-graduation, Information Technology

2022 - 2023

Focused on web programming and design, database management, Java programming, and project management, equipping students with essential skills for the IT industry.

Humber College

Post-graduation, Information Technology

2022 - 2023

Studied Information Technology Solutions focusing on web programming, database management, and project management. Gained hands-on experience in Java programming, XML, and SQL, preparing for a career in technology.

Gujarat Technological University

Bachelor of Engineering, Computer Engineering

2013 - 2017

Studied core engineering principles with a focus on cyber security, Android development, telecommunications, and networking, preparing graduates for various technology roles.

Gujarat Technological University

Bachelor of Engineering, Computer Engineering

2013 - 2017

Completed a Bachelor of Engineering in Computer Engineering with a focus on Cyber Security, Android development, and Networking. Developed a strong foundation in telecommunications and web applications.