Razmig Derpilibossian

Managed hourly dispatches for 25-30 active trucks from a 370+ fleet, coordinating 12-hour pilot rotations and tracking all truck movements using telematics systems. Processed hourly truck allocations in Excel to plan next-day delivery capacities and addressed operational issues to maintain 24/7 service continuity across 20+ zones.

Handled customer queries and requests related to application use, order creation, pricing, and delivery, resolving product or service issues by understanding complaints and escalating to the respective department. Maintained accurate customer records by updating the system and recommended new ideas to management by identifying customer needs.

Coordinated goods movement across multiple locations, ensuring stock levels were maintained and deliveries were on time, while conducting regular inventory audits and updating stock data. Processed and managed purchase orders, monitored cost fluctuations, and managed supplier invoices, performing account reconciliations and recording daily sales and payments.

Operated a call center, answering customer calls promptly and addressing inquiries with a focus on effective problem-solving. Managed customer complaints and resolved service-related issues, providing exceptional customer support and delivering excellent knowledge of phone services and technology.

Processed domestic and international money transfers, ensuring accurate and timely transactions while assisting customers with sending and receiving funds. Maintained accurate records of transactions, handled cash securely, and managed daily cash flow, balancing the cash drawer at the end of each shift.

Completed a comprehensive curriculum focused on core business principles, including finance, marketing, and operations management. Developed strong analytical and strategic thinking skills essential for effective business leadership.