Ramesh Kumar

As a seasoned IT Specialist with over 13 years of experience, I have developed a strong expertise in remote and onsite IT support, management, and team leadership. My proven track record in implementing ITIL best practices, managing IT projects, and optimizing IT systems has enabled me to drive organizational success. With an MBA and certifications from Google and IBM in Technical Support and Cloud Computing, I am well-equipped to leverage my technical skills to achieve business objectives.

In my current role at Omni Group of Companies, I have successfully led a team of IT technicians and remote support staff, providing support to over 300 users across 4 regional offices. I have implemented ITIL best practices, streamlined service management processes, and enhanced operational efficiency. I have also managed the implementation of MS-Dynamics AX across multiple departments and trained over 300 users.

Throughout my career, I have demonstrated my ability to work efficiently, resolve issues quickly, and provide exceptional IT support. I am confident in my ability to make a positive impact in any organization and am excited to take on new challenges.