Muhammad Umer

I am an IT Support Specialist with a strong focus on providing Level 1 technical support. My experience includes troubleshooting Windows operating system issues, with additional exposure to macOS and Linux environments. I pride myself on delivering excellent customer service and am always eager to learn new technologies to enhance my technical expertise.

Currently, I work at Innovadel Technologies, where I provide support to over 40 end-users, diagnosing and resolving hardware, software, and network issues. I have successfully facilitated the setup and configuration of new computer systems and onboarded new employees, ensuring a seamless integration into the work environment. My proactive approach to troubleshooting has allowed me to quickly identify and resolve technical issues, contributing to a more efficient workplace.

Previously, I worked at 24Seven, where I provided on-site IT support to over 25 employees. I managed user accounts and maintained accurate records to ensure a smooth and secure network experience. My commitment to continuous improvement and collaboration with my team has enabled me to effectively address complex technical issues and streamline IT operations.