Muhammad Umer
@muhammadumer5
Experienced IT Support Specialist dedicated to excellent customer service.
What I'm looking for
I am an IT Support Specialist with a strong focus on providing Level 1 technical support. My experience includes troubleshooting Windows operating system issues, with additional exposure to macOS and Linux environments. I pride myself on delivering excellent customer service and am always eager to learn new technologies to enhance my technical expertise.
Currently, I work at Innovadel Technologies, where I provide support to over 40 end-users, diagnosing and resolving hardware, software, and network issues. I have successfully facilitated the setup and configuration of new computer systems and onboarded new employees, ensuring a seamless integration into the work environment. My proactive approach to troubleshooting has allowed me to quickly identify and resolve technical issues, contributing to a more efficient workplace.
Previously, I worked at 24Seven, where I provided on-site IT support to over 25 employees. I managed user accounts and maintained accurate records to ensure a smooth and secure network experience. My commitment to continuous improvement and collaboration with my team has enabled me to effectively address complex technical issues and streamline IT operations.
Experience
Work history, roles, and key accomplishments
IT Support Officer
Innovadel Technologies
Jun 2022 - Present (3 years)
Experienced IT Support Specialist providing Level 1 technical support, primarily troubleshooting Windows operating system issues. Skilled in basic network troubleshooting and dedicated to delivering excellent customer service.
IT Officer
24Seven
Jun 2021 - May 2022 (11 months)
Provided on-site IT support to over 25+ employees, ensuring efficient resolution of technical issues. Assisted with onboarding by setting up computers and mobile devices, and managing user accounts.
Education
Degrees, certifications, and relevant coursework
Bise Lahore
Higher School Secondary Certificate, General Education
2013 - 2015
Completed the Higher School Secondary Certificate with a focus on foundational education, preparing for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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