MU
Open to opportunities

Muhammad Umer

@muhammadumer5

Experienced IT Support Specialist dedicated to excellent customer service.

Pakistan

What I'm looking for

I am looking for a role that offers opportunities for growth and learning in IT support.

I am an IT Support Specialist with a strong focus on providing Level 1 technical support. My experience includes troubleshooting Windows operating system issues, with additional exposure to macOS and Linux environments. I pride myself on delivering excellent customer service and am always eager to learn new technologies to enhance my technical expertise.

Currently, I work at Innovadel Technologies, where I provide support to over 40 end-users, diagnosing and resolving hardware, software, and network issues. I have successfully facilitated the setup and configuration of new computer systems and onboarded new employees, ensuring a seamless integration into the work environment. My proactive approach to troubleshooting has allowed me to quickly identify and resolve technical issues, contributing to a more efficient workplace.

Previously, I worked at 24Seven, where I provided on-site IT support to over 25 employees. I managed user accounts and maintained accurate records to ensure a smooth and secure network experience. My commitment to continuous improvement and collaboration with my team has enabled me to effectively address complex technical issues and streamline IT operations.

Experience

Work history, roles, and key accomplishments

IT
Current

IT Support Officer

Innovadel Technologies

Jun 2022 - Present (3 years)

Experienced IT Support Specialist providing Level 1 technical support, primarily troubleshooting Windows operating system issues. Skilled in basic network troubleshooting and dedicated to delivering excellent customer service.

24

IT Officer

24Seven

Jun 2021 - May 2022 (11 months)

Provided on-site IT support to over 25+ employees, ensuring efficient resolution of technical issues. Assisted with onboarding by setting up computers and mobile devices, and managing user accounts.

Education

Degrees, certifications, and relevant coursework

BL

Bise Lahore

Higher School Secondary Certificate, General Education

2013 - 2015

Completed the Higher School Secondary Certificate with a focus on foundational education, preparing for further studies and professional development.

Tech stack

Software and tools used professionally

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Muhammad Umer - IT Support Officer - Innovadel Technologies | Himalayas