Ramatu Yamma Yunusa
@ramatuyammayunusa
I streamline email, records, and customer operations for remote teams.
NigeriaWhat I'm looking for
At IMRAHS Enterprise, I manage end-to-end customer operations for an e-commerce brand, centralizing WhatsApp Business, Instagram DM, and email communications while maintaining a 100% response rate within 24 hours. I use ChatGPT and Claude AI to increase daily message-handling capacity by 40% and keep order documentation and customer databases error-free.
I've also delivered high-stakes reporting for a WHO/UNICEF-supported immunization project, auditing vaccine inventories, maintaining accurate records, and turning field-clinic data into actionable spreadsheets. I'm focused on reliable, asynchronous administrative support, email management, and organized written communication.
Experience
Work history, roles, and key accomplishments
Founder & Customer Operations Manager
IMRAHS Enterprise
Jan 2021 - Present (5 years 7 months)
Managed end-to-end customer journey for an e-commerce brand, standardizing text-based workflows and centralizing communications across WhatsApp, Instagram, and email. Achieved 100% response rate within 24 hours and integrated AI tools to increase message handling capacity by 40%.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Minna
Bachelor of Technology, Biology
Bachelor of Technology in Biology from the Federal University of Technology, Minna, graduating in 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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