Melany User

I am a final-year Business Administration student with over a year of experience in customer experience and team leadership through volunteering. My journey has equipped me with strong skills in document management, bilingual communication in Romanian and English, and a passion for delivering exceptional service. I thrive in dynamic environments where I can lead teams and support individuals in their journeys.

During my time at AIESEC in Romania, I successfully led teams to provide quality support for over 30 exchange participants, ensuring their needs were met throughout their customer journey. I have a proven track record of conducting performance check-ins, resolving issues, and maintaining high service standards. My ability to collaborate with cross-functional teams and manage crisis situations with empathy has been key to my success in enhancing participant satisfaction.

As I continue my education, I am eager to apply my skills in part-time remote roles within customer service or HR support. I am committed to fostering positive experiences and contributing to team success through effective communication and problem-solving.