Melany User
@melanyuser
Final-year Business Administration student with customer experience expertise.
What I'm looking for
I am a final-year Business Administration student with over a year of experience in customer experience and team leadership through volunteering. My journey has equipped me with strong skills in document management, bilingual communication in Romanian and English, and a passion for delivering exceptional service. I thrive in dynamic environments where I can lead teams and support individuals in their journeys.
During my time at AIESEC in Romania, I successfully led teams to provide quality support for over 30 exchange participants, ensuring their needs were met throughout their customer journey. I have a proven track record of conducting performance check-ins, resolving issues, and maintaining high service standards. My ability to collaborate with cross-functional teams and manage crisis situations with empathy has been key to my success in enhancing participant satisfaction.
As I continue my education, I am eager to apply my skills in part-time remote roles within customer service or HR support. I am committed to fostering positive experiences and contributing to team success through effective communication and problem-solving.
Experience
Work history, roles, and key accomplishments
Team Leader on Customer Experience
AIESEC in Romania
Aug 2024 - Present (11 months)
Led and trained a team of 3 to deliver quality support for 30+ exchange participants throughout their customer journey. Reviewed and uploaded 100+ documents monthly in Podio to ensure audit readiness and program compliance.
Team Leader on Customer Experience and Talent Acquisition
AIESEC in Romania
Feb 2024 - Jul 2024 (5 months)
Managed full customer experience for 30+ international participants, from visa and travel to onboarding and cultural integration. Coordinated the monthly collection and audit of 100+ documents to ensure compliance with internal and international standards.
Education
Degrees, certifications, and relevant coursework
Babeș-Bolyai University
Bachelor, Economics
Studying key areas of business including marketing, management, human resources, finance, accounting, entrepreneurship, business communication, and business law. Gaining a broad understanding of how organizations operate in local and international markets.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
tbs.ubbcluj.ro/en/StudyingJob categories
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