Sorina Stroia

Welcome and onboard new clients to the CRM platform, including tailored training sessions and ongoing support. Monitor live chat channels and provide timely, effective solutions to customer inquiries and issues.

Advertised job openings, screened resumes, and conducted interviews while keeping employee records up-to-date. Expanded the transport network through strategic collaboration with carriers and logistics suppliers, acting as the primary point of contact for coordinating services and negotiating terms.

Identified and collected data, sourced missing data, and ensured the internal transfer of documents. Assessed the quality of data to maintain accuracy and integrity.

Assisted in creating training and educational materials, reviewed customer complaints, and sought to improve the customer experience. Assisted customers with setting up in-house software and created newsletters and website content.

Supported customers as they transitioned from sales prospects to active customers, handling and resolving customer requests and complaints. Developed and managed client portfolios to improve customer experience.

Provided educational support and supervision to students in an afterschool setting. Developed and implemented engaging activities to foster learning and development.

Provided customer support and resolved inquiries for clients. Maintained high levels of customer satisfaction through effective communication and problem-solving.

Pursued a Bachelor of Arts in Applied Psychology at West University of Timisoara. Developed skills in psychological principles and their practical application.

Studied Philology at West University of Timisoara, focusing on language and literature. Gained a comprehensive understanding of linguistic theories and literary analysis.