Open to opportunities

Ralph Curatcha

@ralphcuratcha

Message

Patient Care Coordinator delivering end-to-end triage, scheduling, and high-conversion patient booking.

Philippines

Message

What I'm looking for

I’m looking for a healthcare operations role where I can own patient intake, triage, and scheduling end-to-end—using CRM workflows and RCM support—within a team that values accuracy, speed, and continuous improvement.

I’m a Patient Intake & Care Coordinator with 10 years of work experience across international healthcare outsourcing and high-volume BPO customer service. I focus on end-to-end patient triaging, scheduling optimization, and building reliable booking journeys from first contact through treatment completion.

I excel as the “core inbound/outbound communication engine,” managing first-point-of-contact outreach, answering patient inquiries with discretion, and maintaining accurate patient records in CRM and practice management systems. I also drive operational follow-through by confirming appointments, collecting required reservation fees and deposits, and resolving questions by routing patients to the correct department.

Beyond coordination, I bring strong administrative and revenue cycle capability, including Revenue Cycle Management (RCM): verifying coverage eligibility, processing claims, managing aging patient claims, and auditing billing and project documentation. I’m known for problem-solving under pressure, high conversion rates, retention, and smooth collaboration with clinicians, billing teams, and administrative stakeholders.

Experience

Work history, roles, and key accomplishments

Sales & Patient Care Coordinator

Clark Outsourcing

Sep 2025 - Jun 2026 (9 months)

Served as the first point of contact for high-value patient campaigns across multiple UK-based dental practices, managing outreach, appointment handling, and inquiries for offer/campaign conversion. Maintained accurate patient records in CRM/practice systems and coordinated with clinicians and administrative teams to support continuity of care.

Patient Intake Appointment Management Customer Service Patient Care Coordination Scheduling Teamwork

Call Consultant / Customer Care Spec

MVP Asia Pacific

May 2025 - Sep 2025 (4 months)

Handled inbound and outbound calls to schedule appointments across multiple Australian automotive dealerships. Coordinated booking calendars and email communications while performing administrative tasks to deliver customer care.

Customer Service Appointment Management Scheduling Communication Administrative Support

Accounts Receivable II & Admin Spec

Origo BPO

Jun 2024 - Apr 2025 (10 months)

Performed administrative and accounts receivable operations including payment batching, consolidating electronic invoices, and auditing structural project files. Managed data tracking and updated sensitive customer database profiles via proprietary CRM systems.

Accounts Receivable Invoice Processing Data Tracking CRM Systems Administrative Operations

Patient Coordinator & Dental Admin

Origo BPO & Bmg Outsourcing

Nov 2019 - May 2024 (4 years 6 months)

Managed daily patient intake and strategic scheduling to drive successful booking conversion. Coordinated patient queries with appropriate departments and supported Revenue Cycle Management by processing claims, checking coverage eligibility, and managing billing records with insurance providers.

Patient Intake Appointment Management Customer Service Revenue Cycle Management (RCM)Claims Processing Insurance Eligibility Verification Patient Billing Records

Customer Service & Technical Support Rep

VXI Clark / Startek / Convergys / Sutherland

Jan 2015 - Jan 2019 (4 years)

Provided tier 1 technical support and billing assistance for premium US accounts while maintaining performance against service metrics. Handled account management, billing reconciliations, troubleshooting, and accurate updates to consumer databases.

Customer Service Tier 1 Support Billing Troubleshooting Account Management Problem Solving Performance Management